First Horizon Bank, Belmont, NC

Bank manager was totally abrupt and impolite to me on January 28, 2021. I entered the branch while donning my mask. NO delay in that. Without any greeting whatsoever, she made it a point to approach me to tell me to have it on before entering. 'Quite abrupt. 'Good service by previous managers and employees until that point. It only took one occasion, but that was enough. I have drawn my account down from $50,000 to $1000.00. Well done.

I have to find 7 months of deposits to an account that was closed by the bank and then another card was just written off without informing me. My monthly deposits went SOMEWHERE. Meanwhile, withdrawals were made. I have to track that down, but it may be fraud. Also, I can't reach by telephone. I get the greeting and then just hung up on. More than once this happened.

Honestly. The worst experience. This bank in general truly is the worst. I am so upset that I ever got transferred to this bank. But this branch takes the cake. 30 MINS to do a withdrawal, I am not complaining because I had to wait in line. There was never a line, the ladies could literally care less about the service provided.

Community One's love for the community is truly remarkable. Thanks for your loving and caring attitude.

I've been with First Gaston/Community one/First Tennessee Bank/First Horizon since I was 18. Its a bank with a small town feel, they remember your name, they treat you like a person, unlike the big banks that treat you like a number. Although the face of the bank has changed over the years, the feel hasn't and thats why I have stayed with them.

Bank manager was totally abrupt and impolite to me on January 28, 2021. I entered the branch while donning my mask. NO delay in that. Without any greeting whatsoever, she made it a point to approach me to tell me to have it on before entering. 'Quite abrupt. 'Good service by previous managers and employees until that point. It only took one occasion, but that was enough. I have drawn my account down from $50,000 to $1000.00. Well done.

I have to find 7 months of deposits to an account that was closed by the bank and then another card was just written off without informing me. My monthly deposits went SOMEWHERE. Meanwhile, withdrawals were made. I have to track that down, but it may be fraud. Also, I can't reach by telephone. I get the greeting and then just hung up on. More than once this happened.