Arcade Credit Union, Asheville, NC

This used to be a great little bank. I'm not sure what happened over the last 10 years since I opened my account until now. I was never a large dollar depositor, but they still saw me as a person, and had been terrific with loans. I took out 3 loans I believe, and paid everyone back completely and was never late. Something changed and they became callous, cold, and incredibly impersonal. Same people, just developed a really lousy attitude. After being rejected for 3 different loans, all of which were small amounts, that I'd have been easily able to pay, I closed my account...to which she also didn't care at all. Their rejections were as impersonal as you could get. Even lenders that I had previously done NO business with, at least reached out to tell me the problem and tried working out other options. Not this bank. I got a letter in the mail basically saying, "denied." I emailed to close and she couldn't have cared less. This bank has gone way downhill and, frankly, I hope they shut down and put the employees out of work. They basically collect a check from what I see and offer no customer service at all.

Can’t say enough about this credit union! I’ve been banking here for well over 20 years and hope to for many more. Obtaining loans is a very easy and streamlined process and the people that work here have become like family. Highly recommend! A+

I love them always respond and work with you. Also love their online banking software.

Worst Bank Ever I Can Never Bank With This Bank Again Been Closed Since Wednesday And I Got Bills To Pay DON’T EVER BANK HERE ❗️

Been a member for 30 years. Always helpful.

This used to be a great little bank. I'm not sure what happened over the last 10 years since I opened my account until now. I was never a large dollar depositor, but they still saw me as a person, and had been terrific with loans. I took out 3 loans I believe, and paid everyone back completely and was never late. Something changed and they became callous, cold, and incredibly impersonal. Same people, just developed a really lousy attitude. After being rejected for 3 different loans, all of which were small amounts, that I'd have been easily able to pay, I closed my account...to which she also didn't care at all. Their rejections were as impersonal as you could get. Even lenders that I had previously done NO business with, at least reached out to tell me the problem and tried working out other options. Not this bank. I got a letter in the mail basically saying, "denied." I emailed to close and she couldn't have cared less. This bank has gone way downhill and, frankly, I hope they shut down and put the employees out of work. They basically collect a check from what I see and offer no customer service at all.

Can’t say enough about this credit union! I’ve been banking here for well over 20 years and hope to for many more. Obtaining loans is a very easy and streamlined process and the people that work here have become like family. Highly recommend! A+

I love them always respond and work with you. Also love their online banking software.