Montana Credit Union, Great Falls, MT

The customer service here is awful, called to report a mistake they made on my account (check withdrawal from entirely different member with similar account # causing overdraft) and they acted as if it were my fault and then shortchanged the refund. Get better staff

my 70 yr old husband has been with this bank 37 yrs. Teller refused to give me change because i am not on my husbands account. of course they dont mind taking a IRS refund check with my name on it. my husband is a disabled vet and i do all his money management. i am not on his account because i was in a car accident that is unresolved. this is just a person who choose to be rude because she could. shame on this bank for defending her

Bank has a ton of hidden bank fees. I had a credit card account linked to my Montana Credit Union account by accident and unknowingly pushed payment to that credit card through Montana Credit Union. Got charged $60 in fees (One $30 fee for each instance my credit card company tried to push the payment) for the first instance this accidental payment occurred. Montana Credit Union refunded me for both fees. I forgot to remove this bank account from my credit card account, so the payments pushed to my account again the following month. Montana Credit Union Customer Service would not refund me the $60 in fees for the second instance. My advice, look elsewhere for a checking account. I'm in the process of switching banks and will no longer be doing business with Montana Credit Union.

I have banked with Montana Credit Union for years I got my first account there when I was 2 years old. The staff is always friendly and willing to help with what ever you need. I have never had any security issues and there online banking app is great. I wouldn’t take my banking anywhere else

My account with this establishment is supposed to require a pass code for ALL transactions, they never ask for the code. While using the drive through one can only deal with a video or the machine. I called to verify how to deposit a check from my husband; then I made a special trip on Saturday with my husband and they refused to deposit the check. I am moving my money to a competent institution where it will be safe and the policies are consistent!

Honestly, I have a love-hate relationship with this bank. I love the cashback reward for checking, and all of the employees seem to be very nice and helpful. I have never had a bad experience with an employee. HOWEVER they seem to have multiple issues with online banking and their app. I have been locked out of my account more than once and cannot view account balances. Today when I called to ask, their whole system is down, they can’t even tell me over the phone what my account looks like. This is a little frustrating when I am trying to operate a business.

The new mobile app sucks. It works about 1 out of every 20 attempts to login in. It doesn't keep up with pending transactions like the old version.

Good luck trying to get ahold of their member services.. disputing a fraudulent charge and can't even get a call back from them