Franklin Mortgage Co, Washington, MO

Sharon was great to work with! Even after I threw her a few curve balls she was patient and understanding the whole way through. She is very personable and keeps everything simple and understandable. I came across Franklin Mortgage over the internet and even though it was not the closest company for me to go with, the reviews were great so I figured I'd give it a try. When it came to closing she offered to come to me so I would not have to drive so far. Closing was fast and everything she told me in the beginning held through and there were not any surprises... I also liked how she was so quick to respond to any questions I had, big or small. Great experience!

Cost the family money over $500 due to the lack of knowledge most other mortgage companies already know. Once the mistake on their part was discovered, then instead of an apology for being human and making a mistake from the broker, we were treated with defensiveness and a lack of assistance. And no regards to hard earned money down the drain.

Sharon communicated with us very well and worked through a difficult process with a HARP II Refi. We'd been trying to refi for a couple years with our current lender with no success, but due to Sharon's hard work were able to drop our rate by over 2% and save over $450 per month. We would highly recommend giving Sharon and Franklin Mortgage the chance to help you. When we were able to get this refi done, Sharon seemed as excited about helping us as we were to be helped. When it came time to close we had a challenge making it work with our schedule and she went out of her way to accomodate our needs and get the loan done, then during closing she took the time to explain and make sure we understood everything. Would highly recommend doing business with Franklin Mortgage.

Joe Ballmann was excellent to work with. He helped my family and I with any and all questions we had in a timely manner, and made the entire process of setting up our mortgage very simple and easy to understand.

Great people and a great bank!!! They truly care about their customers.

Sharon was great to work with! Even after I threw her a few curve balls she was patient and understanding the whole way through. She is very personable and keeps everything simple and understandable. I came across Franklin Mortgage over the internet and even though it was not the closest company for me to go with, the reviews were great so I figured I'd give it a try. When it came to closing she offered to come to me so I would not have to drive so far. Closing was fast and everything she told me in the beginning held through and there were not any surprises... I also liked how she was so quick to respond to any questions I had, big or small. Great experience!

Sharon communicated with us very well and worked through a difficult process with a HARP II Refi. We'd been trying to refi for a couple years with our current lender with no success, but due to Sharon's hard work were able to drop our rate by over 2% and save over $450 per month. We would highly recommend giving Sharon and Franklin Mortgage the chance to help you. When we were able to get this refi done, Sharon seemed as excited about helping us as we were to be helped. When it came time to close we had a challenge making it work with our schedule and she went out of her way to accomodate our needs and get the loan done, then during closing she took the time to explain and make sure we understood everything. Would highly recommend doing business with Franklin Mortgage.

Joe Ballmann was excellent to work with. He helped my family and I with any and all questions we had in a timely manner, and made the entire process of setting up our mortgage very simple and easy to understand.