TriVerity, Wyoming, MN

I have had several phone calls with Bonnie C and she has been really pleasant and helpful to work with. We set up an account for online payments, which was far easier than anticipated. I had never worked with a debt collection agency previous to this, so I have nothing by which to compare the service at Triverity, but they've been fantastic! If anything changes, I'll update this review.

She calls for my daughter but don't say her name right. Pauses for 10 sec before saying anything else or saying who she is or what she wants. Just said " I try bk later, TF! That still not going to get u anywhere on who u looking for if they don't know who tf is calling. Get better customer service calling people homes or the the right person

Kyle Peterson is rude and condescending. When you point that out, he tries to play dumb. Only rational thing to do at that point is hang up on him. Not effective if your company is trying to collect debts. Truly gross behavior.

I worked with several people in the past for my case at CU Recovery - I think the first girl's name was Julie Wilson and the second was Joy Waters. Both of them were pleasant in making payment arrangements with me, despite what was happening in my personal life that was preventing me from paying it in full. Sadly today I just got a call from "Kyle Peterson" who was newly assigned to my case. He did the normal things that I'd expect a debt collector to do, i.e. asking me questions like "what has been preventing you from making this payment in full?" except when he did it, he was unsympathetic and completely unwilling to be understanding. I explained to him that I didn't need a sob story but some family medical stuff came up several times within the past few years. And I'm pretty sure his next line was verbatim "I understand Ms. Wilson, but you've had ample time to pay this off". Then proceeded to grill me over paying it, how my payments have jumped around, etc. Okay. So my minimum payment was $25/month. Some months I did $50. Some $100. One month I even did $400. And none of it was good enough for him because I've had "three years to pay it off!" I pray to god that someday I can wear his shoes, and not have to worry about not making enough money to handle my own sh*t.

I was called today by one of their agents Kevin Taylor! He to be the rudest, nastiest, and guttersnipe I've EVER encountered. He acted as If I owed him personally. I asked for him to give me time to talk to my husband about this and he kept pressuring me. Today is Wednesday and he's like I NEED to hear from you by Friday. I felt extremely uncomfortable, he sounded like a thug that was wanting to mug me. How disturbing.

Rachel was the most condescending and disrespectful customer service representative (of any company) I have ever had the displeasure of encountering. She had the nerve to judge me based on the little information she has of me and was not receptive to anything I had to say. Very vile and disgusting. Oh my goodness.

I have had several phone calls with Bonnie C and she has been really pleasant and helpful to work with. We set up an account for online payments, which was far easier than anticipated. I had never worked with a debt collection agency previous to this, so I have nothing by which to compare the service at Triverity, but they've been fantastic! If anything changes, I'll update this review.

She calls for my daughter but don't say her name right. Pauses for 10 sec before saying anything else or saying who she is or what she wants. Just said " I try bk later, TF! That still not going to get u anywhere on who u looking for if they don't know who tf is calling. Get better customer service calling people homes or the the right person