U.S. Bank Branch, Virginia, MN

I went to the drive through to cash a check. I pulled up to the window right at 4:00pm after a car had just left. The teller made me sit at the window for 2 minutes then rudely told me to come back in the morning to cash it. The Hibbing branch has always been great but unfortunately I live in Virginia so this is the one I use the most. I will definitely be looking for a different bank.

Worst branch ever! I bank with US Bank in Minneapolis and have no problems. My mom is recently deceased and the branch has been absolutely a rude, nightmare to work with. I've even had regional management and special departments helping us because they are so awful. Look somewhere else, they are using Covid as an excuse to be terrible. Not a good reflection on US Bank as a whole.

Friday November 26th, 2021. I can't believe the Virginia MN branch. I was told by online to do a wire transfer I need to go to the branch. I went at 9:30 am and no people in the bank and one car in the drive thru. I was then told they could do the transfer on December 2nd. I told them I need it done today. They didn't care. This branch has gone downhill and is the WORST BRANCH AND BANK IN THE WORLD. Now I see why their reviews are 1. I would give US Bank a zero or minus 5 if I could.

Gone down hill dramatically, no one answers the phone, hours are ridiculous , the 800 number is very helpful. Really no reason to bank here anymore. A credit union is more customer service oriented. May as well move to all online banking, no personal touch at all anymore. Website is good though.

I went to the drive through to cash a check. I pulled up to the window right at 4:00pm after a car had just left. The teller made me sit at the window for 2 minutes then rudely told me to come back in the morning to cash it. The Hibbing branch has always been great but unfortunately I live in Virginia so this is the one I use the most. I will definitely be looking for a different bank.

Gone down hill dramatically, no one answers the phone, hours are ridiculous , the 800 number is very helpful. Really no reason to bank here anymore. A credit union is more customer service oriented. May as well move to all online banking, no personal touch at all anymore. Website is good though.

Worst branch ever! I bank with US Bank in Minneapolis and have no problems. My mom is recently deceased and the branch has been absolutely a rude, nightmare to work with. I've even had regional management and special departments helping us because they are so awful. Look somewhere else, they are using Covid as an excuse to be terrible. Not a good reflection on US Bank as a whole.