The Servion Group, New Brighton, MN

As a first time home buyer The Servion Group was great to work with. My realtor Tammi Kousoulos was knowledgeable and patient with me during the home search process all the way to my closing date. The team at The Servion Group was ready to answer questions and offered support when needed. Being able to buy a home is personal goal that I have worked hard to achieve I am grateful for the support of The Servion Group.

Worst customer service I've ever had to deal with. Don't mail anything out on time and never claims they received anything I send to them until they decide to send me back a legitimate check I sent them only for them to put me on a 12 month hold from using personal checks or my bank account to pay because they refused my last check. I would definitely find someone else to go through instead of these people.

Extremely personable and professional throughout the entire process. I highly recommend them for your mortgage needs.

The best service I've ever had. They're always there to answer my questions and take care of me.

Awful communication, customer service and response time. I had their service for 1 year and it was a headache from the get go. Do not refinance with this company!! You'll save yourself a lot of trouble. They lose emails, collect money then say you never paid it. Watch out. Keep your communication history with this place

I've had a dozen mortgages over the years and I've never had as difficult a time as with servion. Really poor approval process. Thought they were going to turn me down ,so had the cash ready if I needed it, just needed to take from a retirement account. They don't understand retirees and were concerned my income was too low. I have plenty of resources but they didn't know to account for retirement accounts. I currently have a payment due in 3 days and they have yet to send me a statement. Terrible company, lousy customer service.

Just like every review posted in the last two months. Constant problems getting my mortgage payment made. They change their platform, they have an online portion that won't let payments work. They set you up on auto draft and then that doesn't work. They charge fees left and right. It really seems like it is set up to make sure people (who have the payment money) are unable to so they can get extra fees. I have no problems with any other payments or banks out there.

I would give Servion 0 stars if that was an option. My husband and I have both been trying to set up automatic payment since 8/30. We also made the payment for September. Servion has not taken out of our account yet and we’ve received a late payment notice! I have yet to get a response from email I sent weeks ago. My husband has called 19 times and no results. Step up Servion.