Minnesota Valley Federal Credit Union, Mankato, MN

Teller Lori is seriously lacking in customer service skills. Another Teller handed her our check to deposit to an affiliate Bank. Lori did not acknowledge us at all. Additionally, during the process she began to help drive thru customers. So rude.

I've banked with one of the bigger banks in town with a newer fancy building and was made to feel like my small account didn't matter I made a small mistake that ended up costing me hundreds in fees. But, at MNVFCU I'm treated with respect every time I enter.

If you’re in a hurry to get cash forget about it! The service is insanely slow and time consuming. I can be in and out of Wells Fargo in 90 seconds but at this place there will be a minimum of 10 minutes of waiting! Just for cash!!! Unacceptable

I have waited over a month for a replacement debit card after mine was stolen. When I call to see why I haven't got it they act like it's an inconvenience that I'm making them do their job.

My experience with Kara D the loan officer was awful. She lacks attention to detail, timely communication, and knowledgeable responses. I will not use this credit union for my loan needs.

I have banked with mvcu for well over 10 years maybe 15 now, They do NOT manage your escrow and if you call to ask them why you have a 700$+ deficit they act like You are being unreasonable to ask. This affects people on a fixed budget, the only solutions I were told was the bank didn't Have to manage my escrow, and gave me a hardship paperwork to fill out, when IF they were managing my escrow, it wouldn't have been needed. Rediculous and I went up the chain to three people. Wish rates were low still, I'd switch

I've banked with one of the bigger banks in town with a newer fancy building and was made to feel like my small account didn't matter I made a small mistake that ended up costing me hundreds in fees. But, at MNVFCU I'm treated with respect every time I enter.

Teller Lori is seriously lacking in customer service skills. Another Teller handed her our check to deposit to an affiliate Bank. Lori did not acknowledge us at all. Additionally, during the process she began to help drive thru customers. So rude.