First Alliance Credit Union, Lake City, MN

So I got a txt this morning about fraud . I called first alliance immediately to let them know I just hit a wrong button . Apparently , in that 30 second time Frame , they had an agent go in and terminate my card . So now , it’s a Saturday , rent due in one day , and I have no access to my funds . I’ve never dealt with such incompetency. This business is an absolute. They cost me an additional 200$ for my late fee that they said they can’t cover . Despite the fact their employees didn’t follow protocol . Sickening that financial institutions can treat people that way and get away with it . IPDATE: Because the review section does not let you respond to first alliance , I will reply my response here . No first alliance , it is not standard procedure for you guys to shut off and cancel someone’s card without first speaking to the account holder . This was verified through upper management via phone call . If you’re going to respond to someone’s bad review , take accountability directly for the original mistake that was made , don’t try and spin it off like you guys didn’t make the mistake .

I have literally never had so many issues with a car loan before. I’ve been taking out car loans since I was 16 years old and never in the entire 12 years have I ever been through so much garbage. Save yourself and DO NOT use First Alliance Credit Union for ANY of your services.

Employees really seam to care, and they have always been able to assist when needed. Would recommed to anyone.

So I got a txt this morning about fraud . I called first alliance immediately to let them know I just hit a wrong button . Apparently , in that 30 second time Frame , they had an agent go in and terminate my card . So now , it’s a Saturday , rent due in one day , and I have no access to my funds . I’ve never dealt with such incompetency. This business is an absolute. They cost me an additional 200$ for my late fee that they said they can’t cover . Despite the fact their employees didn’t follow protocol . Sickening that financial institutions can treat people that way and get away with it . IPDATE: Because the review section does not let you respond to first alliance , I will reply my response here . No first alliance , it is not standard procedure for you guys to shut off and cancel someone’s card without first speaking to the account holder . This was verified through upper management via phone call . If you’re going to respond to someone’s bad review , take accountability directly for the original mistake that was made , don’t try and spin it off like you guys didn’t make the mistake .

I have literally never had so many issues with a car loan before. I’ve been taking out car loans since I was 16 years old and never in the entire 12 years have I ever been through so much garbage. Save yourself and DO NOT use First Alliance Credit Union for ANY of your services.

Great service, Sami was so kind, professional and knowledgeable