Vibe Credit Union, South Lyon, MI

I'm only giving five stars because of Alice on the teller line. She is amazing and you should give her a raise and a big bonus bc I only go to her and she helps me with every little thing and I love that lady. Give her a raise. We need more workers like this.

Never had a problem until I refinanced my auto loan with them. I have a joint account with my boyfriend and I was never told that because he wasn’t on the loan they would have to open me a new account. (Besides the fact that my first payment was due in a week, almost 2 weeks sooner then my original payment date with my previous bank.) They opened the new account without my knowledge and my due date fell on a Sunday and the new loan wasn’t in my online banking yet(since I thought it would appear in the joint account). So I had to be late to pay until I went into the branch the next morning and found out about the new account. So far I’ve been told twice, once in person and the other through chat that someone would contact me about the issue, have not heard from anyone. Another issue was when I got a phone call and voicemail regarding how in order to stay in good standing I had to fund the new account with $5, before I could return the call they transferred it from my joint account. Not happy with them at all.

I can not stress enough the customer service I have received from Vibe Credit Union in S Lyon!!! When you walk in, they make you feel like you are the only one that matters!!!!! They bend over backwards to help you in every and any situation and are always so very happy to do so!!!!! They are so very pleasant and always have a smile on their face!!! I have belonged to many financial institutions in my life and I will never leave Vibe Credit Union. I would like to say thank you to Ron, Lee, Amanda and Cindy!!! I just can’t say enough about these individuals and want to express my deepest gratitude to each and everyone of them!!!

Great place to bank. They are always understanding and work with you. all these 1 star reviews make me laugh. If your credit is good and your history with them is good, loan rates are awesome.

Horrible place to do your banking! Supposedly all about the members yet if there's an issue with your account and it's not their fault they basically tell you tough luck! They could care less that you've been there for 15+ years but because they waived a fee for you once years ago too bad for you! And their "great rates for members" are not great! Anytime we've tried getting a loan we get better rates from actual banks that we have no affiliation with. Customer service staff are rude. And the manager is condescending & speaks to you like you are a child. But if you have A+ credit & a ton of money (not living check to check like the majority of the country) then Vibe will probably work out great for you.

Super helpful from the initial phone call to the loan officer. We even were able to pick up the check at a location close to where our purchase was! 5 stars!

I'm only giving five stars because of Alice on the teller line. She is amazing and you should give her a raise and a big bonus bc I only go to her and she helps me with every little thing and I love that lady. Give her a raise. We need more workers like this.

Extremely poor experience. I have submitted a formal complaint to the CFPB and BBB due to inaccuracies in a loan application resulting in nearly $700 in wrongful charges to me. Please do your research before considering this credit union.