Fifth Third Bank & ATM, Saint Johns, MI

No help at all because you talk to anybody. You always get the recorded message. It almost could have lost me an important deal. Fortunately I have an account at Fidelity and they promptly took care of me.

Awesome group (special shout out to Guy Salander!) who helped me secure a mortgage and recommend quality individuals to help through the home purchase process. Any issues that popped up were dealt with in a timely manner and the service was overall excellent!

I made a mistake with a mobile deposit and selected immediate funds and realized that they charge $40.00 for this and I immediately called and talked to several people to let them know I didn't need immediate funds and made a mistake-they said they couldn't credit back the $40.00 fee. I have banked with them for over 40 years without incident and thought there was a reason to stay with your bank and they would help you when you need it. I realize that there is no reason to stay loyal since they do not care about the client only the money they can get out of you. I know that it is not IMPOSSIBLE to reverse a fee- they just have to want to do it.

Too long of a wait. Saturday morning, 10:45 am and only 1 teller working..

Long wait times. Online app is always blocked and over half hour wait times to unblock the account.

No help at all because you talk to anybody. You always get the recorded message. It almost could have lost me an important deal. Fortunately I have an account at Fidelity and they promptly took care of me.

Awesome group (special shout out to Guy Salander!) who helped me secure a mortgage and recommend quality individuals to help through the home purchase process. Any issues that popped up were dealt with in a timely manner and the service was overall excellent!

I made a mistake with a mobile deposit and selected immediate funds and realized that they charge $40.00 for this and I immediately called and talked to several people to let them know I didn't need immediate funds and made a mistake-they said they couldn't credit back the $40.00 fee. I have banked with them for over 40 years without incident and thought there was a reason to stay with your bank and they would help you when you need it. I realize that there is no reason to stay loyal since they do not care about the client only the money they can get out of you. I know that it is not IMPOSSIBLE to reverse a fee- they just have to want to do it.