Jolt Credit Union, Saginaw, MI

Really enjoyed the extremely professional, prompt, efficient, courteous and friendly customer service I just received from Ashley and Beth as my HELOC account managers. Applied late December... and here I am... getting funds already. Appraisal etc.....all done... all by their true efficiency and fast use of emailing to get the job done. Jolt Credit Union - these ladies are an asset to your company !

There is a banking war going on do not use another credit union’s ATM or you could have any checks you deposited sent back, cash lost and accounts frozen if this happens do not plan on getting any good costumer service to answer questions you might have they seem to come up with a lot of excuses rather then actual answer’s. If you ask too many questions they will abruptly hang up on you no matter how nice you are. Truly the worst experience ever this happened on my daughters birthday & couldn’t pay for her birthday dinner thanks to a lady/ manager at the bank speaking with me releasing some funds then freezing my account without explanation. As soon as my account was unfrozen I got my money out of jolt as quickly as possible and I highly recommend others do the same.

Wow!!! I can’t believe ALL these negative comments. I’ve been with “ Catholic Federal “ ( Jolt , don’t agree w/the new name ) for over 40 yrs. Customer service, inside banking, receptionist, loan officers, I HAVE NEVER had any qualms, all are professional & go out if their way to help in situations, thank goodness I have never had dire situations there! Sad people had “ bad “ experiences.

I just got an auto loan from Jolt Credit Union. So far its as expected. Just like any other loan just pay when your pmt is due. With interest rates going up my loan through them had an excellent rate. Which I am happy for. Setting up my account online wasn't too horrible I did have to call customer service and get help. I have never had to with other banks. However, they answered right away and helped me out got it done. Since I don't bank with Jolt, I had to find a way to pay my bill. They don't allow you to add your bank and make payments say like GM Financial would. I mean could pay in person but the closest was like hour from me. So I had to set up ACH which is why I gave 4 star. I could have set up pay through my bank but the ACH seemed easier. The did help me with that though and got it set up. I am so used to being able to add my bank pay my bills that this was out of left field for me. Or is this what is happening now? Either way 5 stars for customer service and 4 overall due to ability to pay payment.

Amy you are a super star. Thank you for all you did to make our mortgage happen in just 2 weeks. You made it such a smooth process. Again thank you to you and all others who were able to do this

I recently met one of your employees named Shannon at a local event. She was so kind and knowledgeable! She took time with every person and you could tell she really personalized her interaction with every person who walked up to the table even with a line of people behind us! I even saw he directing others in those bright orange shirts with the same kindness. Her professionalism really leaves a good mark with me. I hope you hang on to her for a long time because she is one of a kind!

I enjoyed the app, but I wish they wouldn't make it difficult to send money to another bank. There's no option that I can see in the app, so I'm going to try to call when they're open to figure out if there is another way. I can send money to the account, yet I can't send it back to that same account that I just used. Slighty irritating but other than that good service.

Well great bank but horrible timing. Yesterday, I had some multiple payments on the same card through planet fitness that didn't go through so called the customer service, they pretty much told me that it was fraud even though I already talked to planet fitness and confirmed that they payments didn't process. So the customer service rep shut off my card and then had to go pick up a new card. On my way to go pick up my new card, I got into a car accident. Couldn't make it into a bank in time. Now I can't use anything nor call customer service to have them reopen my old debit card so I can get food/groceries. The customer service rep didn't need to shut off my card or even start a fraud case.