ChoiceOne Bank, Lapeer, MI

This is the worst bank out there.! First management (Katie) telling my elderly , mentally disabled mother, who is on ,"Fixed income" not to start an investigation and leave her card active, when that unauthorized person has been taking money out of the account 3 times +(a month of moms income) already and could /did continue to take money out. (You only have so much time to initiate a investigation ) However, I had to take action by telling Katie the card needs to be closed, and to start the investigation, which resulted in a refund immediately to my mother's account . Case closed! Then 8 months later this bank LBT took out $199. Causing a negative balance in my mother's account. According to the Junior manager $199 was credited by the bank and also credited , by the company that was illegally taking the money . Yet the bank is trying to tell my mother and me, it's not their fault they are taking the money out to give back to the bank," 8 months after the investigation," causing a negative balance, and without notice by LBT . At this time no overdraft fees have been charged but they could not guarantee that, waiting to speak to another person. You cannot," TRUST" this bank. After speaking with someone else in charge my mom wasn't charged overdraft. But I have to wonder if I wasn't here to help my mother where would she be in this mess?

Very hard to get a loan!!!!

Tries bullying customers who chose alternative investments .... stay away!! Not worth it.

A bank that tells you how to spend your money.

Horrible inbreeding going on inside this bank high fees avoid at all cost! I learned the hardway.

If you’re doing anything with auto loans, see Jordan Frazee only! She is amazing and my mom also recommends her too. 😅 …

This is the worst bank out there.! First management (Katie) telling my elderly , mentally disabled mother, who is on ,"Fixed income" not to start an investigation and leave her card active, when that unauthorized person has been taking money out of the account 3 times +(a month of moms income) already and could /did continue to take money out. (You only have so much time to initiate a investigation ) However, I had to take action by telling Katie the card needs to be closed, and to start the investigation, which resulted in a refund immediately to my mother's account . Case closed! Then 8 months later this bank LBT took out $199. Causing a negative balance in my mother's account. According to the Junior manager $199 was credited by the bank and also credited , by the company that was illegally taking the money . Yet the bank is trying to tell my mother and me, it's not their fault they are taking the money out to give back to the bank," 8 months after the investigation," causing a negative balance, and without notice by LBT . At this time no overdraft fees have been charged but they could not guarantee that, waiting to speak to another person. You cannot," TRUST" this bank. After speaking with someone else in charge my mom wasn't charged overdraft. But I have to wonder if I wasn't here to help my mother where would she be in this mess?