Old National Bank, Ann Arbor, MI

I hesitate to even give them 3 stars but Im in between a 2 and 3. Have had two separate interactions with them. One actually closed with them and the other as a potential new mortgage. Both times communication was a problem. The first time I chocked it up to the individual I was working with but the second time made me realize it was the company itself. I also in general have a distrust towards banks so I could have bias but I recommend trying a credit union before ever even landing here or any other bank. The redeeming quality was one good lender I temporarily worked with who was very straightforward and helpful

My wife and I recently deposited a check from a title company. The deposit cleared but 3 days later a reversal posted to our account. We weren't notified. I only found out because I login to our accounts at least a couple times a week. So far, ONB is blaming the other bank. And maybe they are right to do so. But until this is resolved, don't close the issue I opened at the website's Contact Us section and don't charge us a fee! If it turns out that the other bank isn't really at fault, this 3-star review drops to 1-star.

I used to have a mortgage with United Bank and Trust and they always provided me with exceptional customer service. Old National Bank took over United Bank and Trust and everything got changed. I am not able to pay my mortgage online anymore, I have to mail a check or go to one of only 2 available branches in Ann Arbor. Last month I went to the branch to pay mortgage and found out that they already added $83 extra fees to my mortgage payment. Terrible, terrible bank. I would love to take my business elsewhere but it is a mortgage and i can't. If I just had an account with them I would close it right away and go just elsewhere, anywhere , only not to be with them. Run!

I have to change my 5 star review to a 1. I've never felt so slighted by a business in my entire life! No wonder the ratings are so horrible! After being a loyal customer for over 4 years this joke of an establishment closed my business account without giving me any reason or recourse leaving me scrambling to open a new account and get my payroll sorted out so that I can pay my employees and operating costs. I'll continue to leave bad reviews and steer people away from this bank if it's the last thing I do.

Carissa is amazing. Professional, courteous, friendly, and knowledgeable. I needed some urgent help and she was right on top of it. Great customer service is not something that is a norm nowadays. To encounter people like Carissa, it truly makes a difference.

I'm usually in and out with my weekly deposits. These tellers and reps are super friendly and efficient!

I hesitate to even give them 3 stars but Im in between a 2 and 3. Have had two separate interactions with them. One actually closed with them and the other as a potential new mortgage. Both times communication was a problem. The first time I chocked it up to the individual I was working with but the second time made me realize it was the company itself. I also in general have a distrust towards banks so I could have bias but I recommend trying a credit union before ever even landing here or any other bank. The redeeming quality was one good lender I temporarily worked with who was very straightforward and helpful

I used to have a mortgage with United Bank and Trust and they always provided me with exceptional customer service. Old National Bank took over United Bank and Trust and everything got changed. I am not able to pay my mortgage online anymore, I have to mail a check or go to one of only 2 available branches in Ann Arbor. Last month I went to the branch to pay mortgage and found out that they already added $83 extra fees to my mortgage payment. Terrible, terrible bank. I would love to take my business elsewhere but it is a mortgage and i can't. If I just had an account with them I would close it right away and go just elsewhere, anywhere , only not to be with them. Run!