Northland Area Federal Credit Union, Alpena, MI

Jennifer, Shelby, Carrie and Daniel are the best. Extremely kind, helpful, and professional. The staff that I deal with on regular basis are 5 star and the only reason why my review is not one star. But the people I do not see, like the people in the lending department, if you write a loan for a set amount, and I sign for that amount you owe me that amount in full. Who are you to change what the loan is written for after it is written and put into my account. What is the point of all that paperwork we all have to do, if some mystery person can just change things with no explanation. A manager could not even give me an explanation. I feel that this is illegal and if I had time I would look into this. But I do not so I just have to deal with it. I am not a happy customer but I will remain one ONLY because of your other staff. Thank you trying to help me Jennifer and I apologize for getting upset.

I'll be finding a new bank.... I deposited a check through the drive thru for $3,000 but the lady who completed the transaction only entered an amount of $30. I'm glad I happened to glance at the receipt!!! I don't trust this bank or the incompetent people who work here.

Millions of dollars to build a great big building and one drive threw, the president of NAFCU should be fired for thinking this was a good plan,but yet again these are the same ppl the took the Atm out of the Glennie branch

Wonderful customer service.

Helped me out!

We switched to Northland after doing business else where in Alpena for over 25+ years. They treat us more like family than members of a institution. We receive excellent care and great customer service on an almost daily basis. Jennifer is top shelf and we appreciate everything she has done for us!!

Jennifer, Shelby, Carrie and Daniel are the best. Extremely kind, helpful, and professional. The staff that I deal with on regular basis are 5 star and the only reason why my review is not one star. But the people I do not see, like the people in the lending department, if you write a loan for a set amount, and I sign for that amount you owe me that amount in full. Who are you to change what the loan is written for after it is written and put into my account. What is the point of all that paperwork we all have to do, if some mystery person can just change things with no explanation. A manager could not even give me an explanation. I feel that this is illegal and if I had time I would look into this. But I do not so I just have to deal with it. I am not a happy customer but I will remain one ONLY because of your other staff. Thank you trying to help me Jennifer and I apologize for getting upset.

I'll be finding a new bank.... I deposited a check through the drive thru for $3,000 but the lady who completed the transaction only entered an amount of $30. I'm glad I happened to glance at the receipt!!! I don't trust this bank or the incompetent people who work here.