Atlantic Federal Credit Union, Biddeford, ME

30 dollar overdraft fees are insane.my account on the weekends is funky it takes it out of the available and puts it into the balance then when I think I have money because it says it is available (when they already put the money aside) it is not.when it already took it out of the available charging me overdraft fees I feel like I'm being double charged. Please put hours on the door. Went there today before they updated the hours on Google and they were closed when it said they were open today at 8:30. They started to be closed on Saturday happened when covid started. Are you guys planning on being open on Saturdays again or is that a permanent change? Not too fond of this bank.

Update 8/2021. Even worse than a year ago. Now have to re-register online because they "changed computer system." Insane wait times to get this info from bank. This credit union has taken a nosedive in service since the merger with Atlantic. I've been a member of York County Teachers Federal CU since 1980s. Sadly, the Atlantic merger is more than a name change.This had been a wonderful institution. I guess all good things end eventually. This certainly is the case of this credit union. Nevertheless, the staff at the Biddeford office continue to be very helpful. Getting to them by phone is a headache. Any suggestions on a good credit union in southern Maine?

Having been in the banking business, the #1 priority is RELATIONSHIP BANKING!!!! I have been a customer since 1993, and the new changes with Stlantic's take over of YCFCTU is anything but relationship building!! Their new website is constricting. I was on hold for 45 minutes, and gave up. I left a message for a call back, and my call was not returned for 3.5 hours! Bank not open on Saturdays! What about us working folk??? If I did not have so much of my business tied to this bank, and it's convenient location, I would divorce this bank! It is destroying the relationship!!!

Ever since this place has merged with Atlantic, I've had nothing but issues. I'll be closing my account later this afternoon. Enough is enough already. Update: I want to thank the lady who contacted me on my concerns and issues. I'd also like to point out that everyone in the Biddeford office has been extremely nice and professional. Unfortunately the bank itself continues to do me wrong therefore I'll be closing my account for sure when I go in on Friday. I do not recommend this bank to anyone. Wish they never merged with Atlantic.

Been a member for over 5 years, have always been happy with the service until they merged recently. Have had one issue after another, I am spending a lot of my time fixing their errors. Loan should have been quick and easy, was a nightmare.

I travel for work and my credit union is in a different part of the state so I do shared branching. Stopped in the drive through to do a fast cash exchange, small bills to big & wasn't allowed to do this transaction in the drive through. I was informed I needed to do all shared branching inside the building. Why? This transaction has nothing to do with my account at your credit union or any other. The transaction is small bills to big. I went inside and was required to hand my ID to the teller and sign an electric pad. Why? The transaction has nothing to do with my signature or my ID. I asked why I needed to jump through the hoops to get small bills to big & i was told its policy to make sure I am who I say I am. First off i didnt say who i was to begin with because its small bills to big bills. What do small bills to big have anything to do with any of that? Why do I need to identify myself to get small bills turned to big? It's the policy of the bank to inconvenience any customer needing to use shared branching? A cash to cash transaction shouldn't be this much work. Both tellers, the woman at the window and the man inside definitely did their job but they also pushed a potential customer away. I have an account at another credit union which has nothing to do with changing small bills to big. Time to change your policy.

Absolutely the worst bank you can deal with. Please, please choose ANY OTHER BANK. They spit on the local community and are only interested in the bottom line. Would give zero stars if I could.

30 dollar overdraft fees are insane.my account on the weekends is funky it takes it out of the available and puts it into the balance then when I think I have money because it says it is available (when they already put the money aside) it is not.when it already took it out of the available charging me overdraft fees I feel like I'm being double charged. Please put hours on the door. Went there today before they updated the hours on Google and they were closed when it said they were open today at 8:30. They started to be closed on Saturday happened when covid started. Are you guys planning on being open on Saturdays again or is that a permanent change? Not too fond of this bank.