Bangor Federal Credit Union, Bangor, ME

In my time using Bangor Federal credit Union, I have used both the Brewer and Hogan Road locations. I have been very pleased with their professionalism. They have taken care of any of my banking needs very well and are friendly as well.

I have always appreciated the service I receive at Bangor FCU. I have been a member for over a quarter of a century. I keep coming back not only for the service but the wide array of products they offer at competitive rates. It truly is a one stop shop for all my financial needs. It also doesn’t hurt that every time I bring my dog in the staff makes a big deal of it in a good way. My kind of people!

I've been a member of BFCU for almost 20 years as my parents brought me in to open an account as a little kid. I've always had the absolute best service from the whole crew. Whether I have a question with my account, or a mobile deposit doesn't seem to take, the BFCU folks always remedy any problem I have quickly and courteously. Thank you!

I have been using BFCU since I was 21 years old with no credit and bad spending habits and they helped me to become the financially stable person I am today. If it was not for their personal 1:1 touch I would not have been able to get the understanding I needed as a single struggling mother when I started out so long ago. They understood where I was coming from and now I can rely on them to know my name, and give me that same great service regardless of where I am in my life. I am also, so happy to see many of the same great faces over the past 30+ years that I have banked with them, which clearly shows they invest in their team! Travis, for one, has managed many of my loans and now he is the AVP of lending and still takes the time to answer questions when I call. Thank you all for caring about us all at each stage of our lives and giving us great service each step of the way!!

When is BFCU restoring KASHSA paying interest to 3%, now that the Fed has raised interest rates? Why hasn't it already been done?

No one is perfect so I can't give 5 stars. But the customer service has always been spot on. Very friendly both in person and over the phone. Would highly recommend them as a place for your banking needs.

Very rude ! I went in to recover one of my accounts, had questions and wanted to continue banking with them and make a substantial deposit. The ladies were very rude brought me into another room and spoke to me in a Infantilize manner about opening an account with them . I was very polite the whole time. She said her whole speal & said well those are the rules. I stood up nicely explained to her that I’ll make my 20,000 deposit with Td bank whom I’m already established with. I Went to shake her hand and she looked at my hand then shook it in a distasteful manner I felt. My account was over drawn for 190.00 in a 33 day collection. Due to me not using it much and having automatic payments. I informed her that I would have paid or made a deposit sooner if I was aware. And asked why they didn’t call me . She stated they had I doubled checked my phone and voice mail message I had nothing from the bank. The lady was a brunette her window was the one on the far right of the Bangor teller branch and the lady in the middle with glasses had no idea what she was talking about. I understood the terms they stated to me in regards to re opening a new account…. But the lady had attitude with me when she realized that she had to assist me due to Samantha being busy. I even mentioned that I could come back another time . Because I could feel her cold mood. I banked with them for about three years. I won’t be returning unfortunately. They are so so rude and unprofessional “eye rolls “ she gave me . I was very dignified and polite but to her I seemed to be a burden. Sad thing is I was just depositing 20,000 dollar check and second one for 6 grand to sit In There bank in a savings. My partner and I bank also with key bank and TD bank and never have I ever had treatment like that. I’d suggest go else where.

I am a member of Bangor Federal Credit Union and only use the Hogan Rd branch. Every time I enter the lobby, I am always warmly greeted by the tellers. The staff is always accommodating and friendly.