M&T Bank, Oakland, MD

Always messes up my transactions, took them forever to help me understand why they mess it up and how I could fix it. Literally listened to them laugh and giggle about my lack of knowledge on how our mortgage account works (being a first time homeowner) instead of just explaining things in a professional manner. Would never choose them as our mortgage lender if I had the choice. Very disappointed .

So we get to M&T Bank in Oakland, MD five minutes late due to an accident. Shannon (bank employee) sees us pull up, gets out of her car, comes over to apologize for being closed and tells us how to complete our transaction via the ATM and offers to show us how to do it. If this isn't the best customer service possible, I would like to know what is. M&T bank needs to commend this employee for her personal and professional service. #bestcustomerservice #mtbank Wow!!!

Good people here. Fixed my online problem.