Navy Federal Credit Union, Lexington Park, MD

I love this bank!! They are on top of their game! ALWAYS! Never have to wait long in the lines! Everyone is always so friendly and professional from the security guard to the tellers!! I’m so glad I don’t have to travel to the Waldorf location!! When I have to call to speak to someone I may have to wait about 5 minutes. Switched everything I could to this bank! Thank you NFCU!

A few years ago I would have rated 5 stars. I don’t know what happened here but the terrible attitudes and annoyance at helping customers is glaringly obvious. Not so long ago my husband and I went in for a small loan- the person helping “us” refused to acknowledge me. Every question I’d ask they turn and give the answer to my husband like he was the one that asked it. I ended up asking why I couldn’t be answered directly- they in turn answered this question to him… again.

Provides service to active, retired their family and anyone thinking of joining. Location is easy to find and the staff is knowledgeable in all aspects of everyday banking.

I want to start by saying this is not the branch's fault but I do believe this is a Navy Federal issue. I started a business a while ago and at the time I opened an account with Navy Federal since it was easy. I called a couple of months after opening my account to let Navy Federal that I would no longer need my business account and if they could help me close it. they then went on to explain that I needed to fill out a form that they had to close so I did to my surprise, I did some things wrong and my account was not closed so a year later as I writing this review I got a letter stating that I have insufficient funds on my business account to make sure to pay it so to say I was surprised was an understatement. So I called support and asked why they never closed it a year ago and they stated I did not complete the form correctly that it was my fault and that they sent me an email to an account that to me was closed and I never received anything to my house stating that I needed to complete my application so regardless the rep was really disrespectful and to add salt to the insult the rep then goes on to say he, by the way, pay us the amount and I will close your account today with no regards to this form they had me complete that apparently I got wrong. needles to say I expected more from the Navy Federal but I am extremely disappointed in my experience

I retired in 2012. Found a nice home and went to Navy Federal for a loan. They denied me be cause my new job,despite being a job with an $85k salary, was for a government contractor. Lost that house but found another nicer and my agent connected me with PNC who said thank you for your service, here's your loan, and for A FULL % point below what NFCU offered. I hope this is fixed today. PNC should not be more patriotic than NFCU. But, as to today's issue. My truck was totaled because some kid was on a cell phone. NFCU received the check from the insurance company, took almost a week to cash, then sent the lien release..via standard mail and told me they could not do anything for me until it's been 10 days. I can't get my money from the insurance company so I can get a new vehicle till insurance gets the lien. NFCU knows this. In a situation where you know your member is in a bad situation l, trying to save $1.50 to send it priority 1-2 day vice standard is not the right thing for your members. Not to mention until it's all done, NFCU is saying they have to charge me 2.5% more interest than I was paying on the former loan (which is only 2 months old by the way) on a new until this loan shows paid off on my credit report. They won't work with me despite knowing it's going to happen. So I either wait another month for my credit report to clear, or pay an additional $70 per month for the same size loan. NFCU, you can do better for your members. Please fix these issues.

Provides service to active, retired their family and anyone thinking of joining. Location is easy to find and the staff is knowledgeable in all aspects of everyday banking.