Truist, Easton, MD

So I called to talk to the manger and was told she is on the phone could I wait. I said no problem. 20 mins later she comes back and says sorry the manager stepped out for lunch!!! BB&T is the worst bank ever. My wife made a cash deposit 45 mins after the 6 pm deadline and they credited the deposit BUT still charged a $36 fee. I called and was told that the computer makes the decision not staff!!!!

Went to deposit a check and the older lady there rejected it because it was made out to my middle name & I signed with my first name. She's was nothing but rude & unprofessional the entire time. It was so bad that I've decided to not bank with them anymore. Unbelievable experience

I have always had incredible service here. I can go into any of the BBT banks and get the kind of service you expect from a small town bank. Friendly service and always willing to help.

Very nice people but we have been waiting over an hour just to speak to someone!!! Rediculious!!! I believe they need more help!!!!

I want to thank Tracy for her patience today as she helped me get my bank account straightened out. I made one transaction in to three for her (a pain in the...). Tracy was so kind and delivered great customer service with a smile. Even though she had her mask on, I could tell. 😊 …

So I called to talk to the manger and was told she is on the phone could I wait. I said no problem. 20 mins later she comes back and says sorry the manager stepped out for lunch!!! … More

Went to deposit a check and the older lady there rejected it because it was made out to my middle name & I signed with my first name. She's was nothing but rude & unprofessional the entire time. It was so bad that I've decided to not bank with them anymore. Unbelievable experience