Main Street Bank, Marlborough, MA

I had the opportunity to utilize Main Street Bank's "Video Connect" virtual help option. Highly recommend. Maria was fantastic. I accomplished what I needed to - and from the comfort of my office! Thank you!

Huge thank you to Main Street Bank and especially Bill Greene for helping us obtain a construction loan on our Cape Cod property . Bill's professionalism and friendly personality took us step by step throughout the entire process. Look forward to continuing our relationship for all our future banking needs.

The Cash Management team was VERY HELPFUL on my recent issue with trying to send an ACH. They gave me detailed instructions and walked me through the process until I was able to complete the transaction. They even called me back to give me more information. Great customer service! Thank you

The bank has always been responsive to our needs and places a premium on relationship-building. Rebecca and the Northborough branch make me feel truly valued as a client.

We have been customers of Main Street Bank for more than 30 years and love that they are our home town bank that offers all of the products that meet our needs. We recently did both an equity line and home heat loan with Inna and know that we are in the best hands before during and after the process. The team at MSB are outstanding!

Cash management team is absolutely stellar in resolving an issues that may arise in a prompt fashion. Customer service is honestly some of the best I have ever experienced at a bank. To top of it all off, their virtual bank is undoubtedly the most convenient banking solution to have requests addressed right on the spot without having to go visit in person. Would highly recommend banking with these folks - they know what they are doing and make your life so much easier, especially if you are in a regulated space like the cannabis industry.

Our mortgage was sold to Main Street Bank and it has been a bumpy process. We had to ask special permission to be able to wire the funds monthly, and they set up transfers without telling us, causing us to pay twice. Their client communication needs significant improvement.

Main Street Bank has been a loyal supporter of my community choir, Assabet Valley Mastersingers and we really appreciate their help in raising the money we need to continue to bring quality musical performances to the Central Massachusetts area. Thank you, Main Street Bank!