The Citizens Bank, Morehead, KY

I was charged for not using my account and I reached out to them for not informing me before they charge the amount. They transfer the call to one of their seniors which eneded up in voicemail. I called more than 15 times and had voicemail after I could not get her in the phone. I called them in Mid July and noone reached to me after so many voicemail. After so many call, they replied saying they don’t have my mailing address. They blamed me for not having my address while opening the account. It’s ridiculous. Later they said we send you a mail but it got return back to them. Is it all story to get easy money from your customer? They charged me for consecutive 3 months. They didn’t even send me an email for once. I asked them to return back the amount which was charged and they totally blame me for everything. I hope you enjoy my money and make most out of it. I wish it won’t happen to any other customers.

Always very friendly and treat you like family a great Bank wouldn't change it for the world if there's a problem they will fix it

I don't understand. I love the bank. Most of the staff is super friendly and provides great customer service. I do like the fact they are community oriented and local. I like the over-draft protection, even though I dont use it. But the fact, a bank this small can cover an overdraft for a customer but charge me $20 for bank statement reprints is outrageous. I had a bank statement printed a few weeks prior and was never charged or informed of a charge, but somehow now, there is a fee. Working on getting a loan which is the need for the bank statements in the first place.

The banks are great but they never have supplies for deposit after hours. I've been to all except the West Liberty branch.

I've had an account there since 2002. I'll never have another bank while I reside in Morehead. I'm treated with friendliness by the staff and there isn't a place with better customer service. And the services they provide with the overdraft protection as well as the attention to each account is impressive.

I’ve had over 5 new cards with this bank and money always missing off my card! And they can never tell me where it has went to! And now I can’t even get my OWN money off my own card or out of my own bank account!

I was charged for not using my account and I reached out to them for not informing me before they charge the amount. They transfer the call to one of their seniors which eneded up in voicemail. I called more than 15 times and had voicemail after I could not get her in the phone. I called them in Mid July and noone reached to me after so many voicemail. After so many call, they replied saying they don’t have my mailing address. They blamed me for not having my address while opening the account. It’s ridiculous. Later they said we send you a mail but it got return back to them. Is it all story to get easy money from your customer? They charged me for consecutive 3 months. They didn’t even send me an email for once. I asked them to return back the amount which was charged and they totally blame me for everything. I hope you enjoy my money and make most out of it. I wish it won’t happen to any other customers.

I don't understand. I love the bank. Most of the staff is super friendly and provides great customer service. I do like the fact they are community oriented and local. I like the over-draft protection, even though I dont use it. But the fact, a bank this small can cover an overdraft for a customer but charge me $20 for bank statement reprints is outrageous. I had a bank statement printed a few weeks prior and was never charged or informed of a charge, but somehow now, there is a fee. Working on getting a loan which is the need for the bank statements in the first place.