Abound Credit Union, Campbellsville, KY

ABOUND rejected my loan application and kept my $249 application fee. Not a bad robbery. My credit score is 811 and my financial net worth is more than $1 000 000 .00.

**Update: Megan called me from Abound CU and was extremely helpful. I am still solid in my view that Abound should be much easier to do business with for all of the reasons I stated above, but I do give them credit for reaching out to try to learn about my frustration. Hopefully they will update/change some policies and/or procedures to make them easier to recommend to friends/family. Great job, Megan! (Original Post) Absolutely the most preposterous financial institution I have ever dealt with. I joined to receive the benefits of the credit card with 5% cash back on fuel, but their online banking system is archaic and the only way to set-up auto pay is through ACH, but you need to call to set it up. Additionally, I needed to make a payment via debit card from another financial institution to avoid penalty, but they will only allow the minimum amount due for a phone payment, so therefore forcing me to pay interest. In addition to all of that, I had to pay $15 for a processing fee to pay over the phone. I will say that their cash back on fuel is the best in the country, but it's only after dealing with all of these other ridiculous policies that you can reap those rewards. Very disappointed with them and their staff that seems to not care as well. **Update: Megan called me from Abound CU and was extremely helpful. I am still solid in my view that Abound should be much easier to do business with for all of the reasons I stated above, but I do give them credit for reaching out to try to learn about my frustration. Hopefully they will update/change some policies and/or procedures to make them easier to recommend to friends/family. Great job, Megan!

Would not recommend getting a vehicle loan through Abound Credit Union, I had Gap Insurance on my vehicle. I totaled it and was told they would pay the remaining balance off. I was lied to and got the run around every time i called about the Loan. Wrecked the vehicle in April 2021 and it took them till September of 2021 for Gap insurance to pay their part and didn’t even pay it completely off, and while waiting for Gap to process they turned it over on my credit. I will never have another loan through them again, and won’t be referring anyone else there.

I have a loan with Abound Credit Union(been there about 3 years), when I go to pay my payment I always go through the drive thru. Never in my life have I had bad customer service at a bank until now. I debated on writing a review but after today’s service I thought I should. Pulled in I was the only car in drive thru.(until I send my payment In, then another car pulled in) Sent in my payment, waited for a teller to say hello, how are you, anything... so i hit the call button (I don’t hit it a lot because in the past I’ve been asked not to because they know when I’m there ) a teller came on and said she would have my receipt out in a minute and turned her screen off. Then send the tube back out and told me to have a great rest of my day. (Very rudely) This isn’t the first time I’ve been waited on and had a bad experience. It’s almost every time! I can understand having a bad day or if your busy and rushing. But you don’t take it out on the customers.

I have drove from Lebanon twice now to use their ATM. Both times it was broke. They can change their name all want but still need to improve their service.

I opened an account with Brooklyn, she was most helpful and kind. Very professional. Look forward to doing business with abound. All around great banking experience

I can't say enough about how helpful Brooklyn has been for my family. The way she and her staff worked with us and treated us with dignity in our situation had been the best experience I've ever had with a bank. We were able to get a personal loan and our vehicle loan with Abound at a great rate and term that made it affordable for my family. Thank you so much Brooklyn and Abound Staff!!

Mrs Megan rock branch manager campbellsville KY . Has been amazing wonderful do deal with always greets customers with a smile most by first . She has help me one serval different occasions when I just did know what to do or who to ask. She has helped me get out of debt. An financial trouble took the time to guide me in the right direction . Help me refinance my truck wit much lower interest rates helped me get in the position to buy my first house. . I call her super woman Megan (Rock . Absolutely Rocks) Thank you Megan. The other members of this branch are pretty awesome an wam as well super helpful always . Even little things to huge problems the are always helpful