Navy Federal Credit Union, Junction City, KS

The last 3 visits to this establishment have been an exercise in futility! One on 12 Oct 22 The cashier printed my cashiers check incorrectly (which I wound up paying the price in time for) the second visit I stood at the window for almost 45 minutes while the cashier told me absolutely NOTHING until I asked!! What pray tell kind of customer service is that? How the heck do you NOT tell the person standing in front of you what the heck is going on with their account? It was their mistake and I was having to sign my life away like a criminal (to get their bad corrected) The entire reason I even have an account with Navy federal is because it's the only credit union near by since they closed the previous credit union and I need some money close by for property tax purposes. If it were NOT for THAT sole reason I would NEVER have an account with Navy Federal.

Very helpful staff, one of the staff helped me get more for my money by setting me up with a money market account and a certificate.

The tellers who we had the pleasure of working with while opening up a new account with NFCU for the first time on last week were very pleasant and we appreciate them for their pleasant customer service and helpfulness in setting up our banking needs. However the individual who was the first person that I encountered today, one week later at the same credit union should never be the first person one encounters upon entering this credit union or any establishment where first impressions matter. It was very clear to me that he (Terry) does not enjoy the work that he does supposedly assisting the customer and should NEVER be allowed to work with the public directly. I stopped in today because I had questions about a certain transaction procedure regarding this credit union and another item and it became very clear that this individual wasn't going to be of much help with the information that I needed at that moment from observing his responses and demeanor while responding to my questions. I am very aware that I could go online to NFCU to obtain the information online as I attempted to do so a few times on my cell phone prior to going to NFCU on today.(As we all know by now stuff happens with web links not working properly sometimes when one is searching online) Unfortunately the links to the information that I needed wasn't working at that time on my cell phone so I decided to go to the same NFCU to get the information I needed to hopefully make an informed decision based on the information that I received on today. After speaking with Terry and observing his lack of customer service and ability to be helpful in answering my questions and concerns, I felt like why should we want to do business here when they have this individual that lacks the skills to be working at an institution where customer service is very important to getting good customers and keeping them? One should not feel as if a person at a banking establishment or any establishment does not want their business based on interacting with them in the moment and after leaving feeling as if that interaction was a waste of ones time. This experience should be a pleasant one especially when one goes into said facility with a pleasant attitude upon arrival after the pleasant service we received just last week from other individuals we interacted with. How could the atmosphere drastically change from such a pleasant experience just one week ago? I'll leave that question to be answered for management to answer upon viewing their camera footage and perhaps they will observe what I am saying as this is probably not his first time interacting with their customers in a very unhelpful manner. I'm writing this review in hopes that Management will review their cameras and observe the mannerisms of those individuals who they place at their front entrance to assists customers upon their initial arrival to their credit unions, banking institutions or wherever first impressions matter to a business and only hire individuals who enjoy their work and make it know by how they interact with and how they assist their customers or potential customers especially at NFCU in Junction City, KS. It would be greatly appreciated. Thank you, From a concerned customer for other customers and potential customers for this business.

Great customer experience. Quick and easy to get an account set up. The app was easy to set up, as well. Worked with my fiance and I to get us exactly what we needed with the best option for our scenario. Easy to work with those from out of state. If you are looking to get away from banks and move to a credit union, I'd recommend Navy Federal.

I will keep my comments to myself unless a manager reaches out to me but, I am very disappointed with the service I received at this branch and will not return.

Generally I love Navy Fed. However, I endeavored to use their notary services today on my Living Trust, and was told NF won't notarize wills & trusts due to liability. They don't mind the liability of my life savings, car loans and home mortgages, but they don't want to verify I am who I say I am for my trust.... That's ridiculous and poor service to we who trust them with other aspects of our lives. Epic Fail Navy Federal!

The last 3 visits to this establishment have been an exercise in futility! One on 12 Oct 22 The cashier printed my cashiers check incorrectly (which I wound up paying the price in time for) the second visit I stood at the window for almost 45 minutes while the cashier told me absolutely NOTHING until I asked!! What pray tell kind of customer service is that? How the heck do you NOT tell the person standing in front of you what the heck is going on with their account? It was their mistake and I was having to sign my life away like a criminal (to get their bad corrected) The entire reason I even have an account with Navy federal is because it's the only credit union near by since they closed the previous credit union and I need some money close by for property tax purposes. If it were NOT for THAT sole reason I would NEVER have an account with Navy Federal.

The tellers who we had the pleasure of working with while opening up a new account with NFCU for the first time on last week were very pleasant and we appreciate them for their pleasant customer service and helpfulness in setting up our banking needs. However the individual who was the first person that I encountered today, one week later at the same credit union should never be the first person one encounters upon entering this credit union or any establishment where first impressions matter. It was very clear to me that he (Terry) does not enjoy the work that he does supposedly assisting the customer and should NEVER be allowed to work with the public directly. I stopped in today because I had questions about a certain transaction procedure regarding this credit union and another item and it became very clear that this individual wasn't going to be of much help with the information that I needed at that moment from observing his responses and demeanor while responding to my questions. I am very aware that I could go online to NFCU to obtain the information online as I attempted to do so a few times on my cell phone prior to going to NFCU on today.(As we all know by now stuff happens with web links not working properly sometimes when one is searching online) Unfortunately the links to the information that I needed wasn't working at that time on my cell phone so I decided to go to the same NFCU to get the information I needed to hopefully make an informed decision based on the information that I received on today. After speaking with Terry and observing his lack of customer service and ability to be helpful in answering my questions and concerns, I felt like why should we want to do business here when they have this individual that lacks the skills to be working at an institution where customer service is very important to getting good customers and keeping them? One should not feel as if a person at a banking establishment or any establishment does not want their business based on interacting with them in the moment and after leaving feeling as if that interaction was a waste of ones time. This experience should be a pleasant one especially when one goes into said facility with a pleasant attitude upon arrival after the pleasant service we received just last week from other individuals we interacted with. How could the atmosphere drastically change from such a pleasant experience just one week ago? I'll leave that question to be answered for management to answer upon viewing their camera footage and perhaps they will observe what I am saying as this is probably not his first time interacting with their customers in a very unhelpful manner. I'm writing this review in hopes that Management will review their cameras and observe the mannerisms of those individuals who they place at their front entrance to assists customers upon their initial arrival to their credit unions, banking institutions or wherever first impressions matter to a business and only hire individuals who enjoy their work and make it know by how they interact with and how they assist their customers or potential customers especially at NFCU in Junction City, KS. It would be greatly appreciated. Thank you, From a concerned customer for other customers and potential customers for this business.