First Merchants Bank, Keener Township, IN

Needed a new card printed, they printed new card activated it then shut it off and left the lost card on. Next visit they had to print another card so they did and activated it. Sounds good right? Well it would have been good but then they shut of a card on a different account. Now it’s Saturday bank is closed and I have to leave town for a job before the bank opens on Monday. Without access to MY money!!!! Extremely upset with this bank.

The staff is extremely helpful and polite. I always use the ATM Drive Thru and works perfectly, without any problems. When I first opened my account there, it was fast, easy and secure.

I love banking here. It's so personal. the staff work hard to know you and take care of you. They also work hard to make sure your service is as fast as possible, while still taking time to be accurate and answer your questions.

Very poor customer experience.

LOVE THIS BANK. Been banking here for over 10 years and they have always had exceptional service. Brittany S and Sydney G both great girls and always there for whatever needs I may have. I refer everyone I can to first merchants. Thank you!!!!!!!

The girls are great and so helpful! Happy to see their smiling faces when ever I come in.

LOVE THIS BANK. Been banking here for over 10 years and they have always had exceptional service. Brittany S and Sydney G both great girls and always there for whatever needs I may have. I refer everyone I can to first merchants. Thank you!!!!!!!

Needed a new card printed, they printed new card activated it then shut it off and left the lost card on. Next visit they had to print another card so they did and activated it. Sounds good right? Well it would have been good but then they shut of a card on a different account. Now it’s Saturday bank is closed and I have to leave town for a job before the bank opens on Monday. Without access to MY money!!!! Extremely upset with this bank.