TCU, Greencastle, IN

Great customer service with Alex and setting up our new accounts; highly recommend this branch.

So, I've been going through our local TCU branch since I was a high schooler. There's no shortage of banks, in our town, as any local well knows. However, there's many reasons why I've stayed with TCU. Firstly, they care about their members. It's easy to get frustrated, when you can't get the service help you WANT from a bank but remember that they're doing their job to the best of their ability within company policy and guidelines. But I've never had a complaint about the service, there. Not one. They're incredibly inclusive & in ways I didn't expect in a small town. I know how MANY people view the LGBTQIA+ community, so I've always had my guard up. Rather than making an issue, when it became apparent that I'm transgender and certain details of my membership make me uncomfortable, they asked if I'd like a note on my account so that I don't get misgendered or deadnamed (someone referring to me by my old name). I nearly cried, I was so moved. I finally said as much, this past week, because I wasn't sure how to leave a review (which they also helped with). I wanted them to know just how much it means to me that I can go to my bank and not feel judged, scrutinized, or insecure. When I say that they go above and beyond, I quite mean it. They're welcoming, happy to help with anything they can & inform you of other methods of they're unable to assist you, take time for their members, and so much more. If you need a bank with a team like this, TCU is certainly the bank for you.

I belong to a different credit union but came in here to cash a check yesterday since my branch is out of Indianapolis. All I had to do was fill out a short form with my account information. The cashed it no problem and no fees. The man who helped me was extremely friendly and helpful! I wish I could have more experiences like this when dealing with banks.

Always helpful and courteous. Makes a person feel at ease when taking care of business. I refer people to bank here when they are looking for a bank. The employees go above and beyond and has become like family. Thank you TCU.

'We're not in it to make money we are a non profit." She told me as she refused to assist me with a banking error that resulted in them charging me 32 dollars 10 times. She can only waive two of them. A simple mistake that could have happened to anyone and now I am in financial ruin because the 'nonprofit' is taking all of my money. I am so angry with them that I am permanently done and I have zero respect for any person employed there. I refuse to bank here any longer and Megan is the world's worst manager for doubling down on destroying us in our time of need.

One of the worst banks I have ever dealt with. Their customer service is awful and extremely rude. The greencastle branch manager and staff were good when I joined but I’d rather pay to bank elsewhere than put up with their poor treatment of their customers

Teachers Credit Union, now Everwise, mailed my Title to the address on the Title instead of checking their records for my current address on record. I have lived at my current address for 5 years and currently receive regular mail from them (monthly statements and other mailings). This is a huge concern .. potentially putting me at risk for someone else intercepting my Title. I have received no communication back from a supervisor or someone from the loan department. I am left on my own to figure this out and go to the BMV to request a Duplicate Title. And I still have to deal with TCU/Everwise to try and get the paperwork showing the Lein has been released on my Title. A BBB Complaint has been filed.

The staff members I saw and talked with were absolutely amazing and they were able to get the issues resolved very quickly! They were extremely knowledgeable and were very reassuring through the whole process. I could not recommend this branch enough!