Family Jewelry & Loan, Waukegan, IL

Called a day before and spoke to Benny about setting something aside for me because I would be there in the morning to pick it up. He said it was okay, and keep in mind I mentioned to him I’d be there in the morning. Came in the morning 5 minutes after they opened and they sold it to someone else right when I came in. Drove an hour for nothing. Very unprofessional.

This is the best pawn shop in this area. They’re pleasant, fair and can actually look you in the face when they give you an offer.

My experience here was very welcoming, especially because of Benny. He answered all of my questions throughly and made sure I felt confident with my purchase. He definitely made the experience a good one. I will definitely be coming back here. 10/10!⭐️

My first experience and I was a little nervous. Staff was kind and helpful, especially Jason. I felt like it was a fair transaction and I came away happy. I was surprised to see the amount of new items. I'll be back!

We like to visit pawn shops when we go on vacation and I’m glad we stopped by this one. The best part? Super nice staff! They were really friendly and gave us a great deal on a Nintendo switch and games. The store is clean too. The worst part? Nothing to add. We’d definitely stop by this place again.

I came in to get an idea of how things work as (far as loans and whatnot). Kayla was very patient and understanding when it came to give me a clear look at what to expect. Profesional and polite! It's a bit of a drive for me but people like her make it worth the trip. Thank you so much again, Kayla. You're awesome!

Kay was an amazing help! Got me in and worked with me to get exactly what I needed alongside Jason. A group of amazing individuals looking to sell or buy for amazing prices!