NuMark Credit Union, Warrenville, IL

Used to have great customer service. Would greet you by name. Now, I don't recognize anyone. Had a hassle trying to deposit my tax refund check so went to another bank who was happy to take my money. Update, today I went in and they couldn't find my 6 accounts and a manager finally found them. I have been with them for over 30 years. When it was Northstar everyone knew my name and I knew theirs.

They do not have great customer service. They don’t return calls when they say they will.. when you directly talk to someone saying they will call you back nothing! They are charging my account for saying I don’t have insurance when I have never lapsed insurance ever! I am being charged monthly $90 each month $360 saying I don’t have insurance.. My insurance company hasn’t sent out my statements for months.. I have been doing business with you for over a year.. I want all these charges off my account.. you don’t respond to my emails.

I had a great experience with refinancing my truck. It was quick and painless. Courtney Rosalez was wonderful she made me feel so comfortable. I would definitely recommend to do business with Numark bank and request Courtney.

Amazing people, amazing service, and they treat you like family as soon as you enter their doors! I have my car loan through them, as well as a perosnal loan, and any issues I have, they are willing and enthusiastic to help with. Sarah is an amazing branch manager, and the girls on the teller line never fail to put a huge smile on my face. Everyone at NorthStar is incredibly friendly and banking with them is the least stressful event of any day- their online banking is very easy to use and I know if I have questions, I can call and get a person, not a machine!

Bicki D helped us refinance our mortgage, and the process could not have gone more smoothly. She was prompt, responsive, returned our calls quickly, and let us know what to expect. The Credit Union offered a great rate and we closed on a good timeline. Five stars!

Be very very careful at this bank. We’re getting a loan they will sign you up for a special insurance and they will take it out of your account secretly if you don’t click on the account to see also be very careful they send you our debit cards before your debit card is even expired and all someone has to do is pick up the phone to activate it. Also, when you come to the bank, they will tell you that their system is down. They can take your check to deposit later but they cannot give you cash be aware.

Great place for all your loan needs. I financed 3 motorcycles with Numark over the years and I am very happy with the service and the loans. I will definitely continue being the customer.

I worked with Nicole on a loan for a vehicle. I was in and out so quick. Numark and Nicole saved me hours of haggling at a dealership. I highly recommend going with them next time you’re looking to finance a vehicle.