Pronto Finance, Schaumburg, IL

Thought I had car problems. Took it to a mechanic to get a jump start. They checked everything and was told everything was fine with the car. Went to touch base with pronto to find out that they shut off my engine for a balance that was lesser than what my monthly payment, I paid off the balance and they supposedly reinstated or enabled the GPS on my car but it's been 4 days now and my car that doesn't start. I can't get any direct answers on how to fix the problem or to send someone to fix it.

Osiris Maldonado is really nice and helps with any insurance issues I have at any time. She is really efficient and always promptly answers. She is one of the best agents I have ever come across and is always readily available to help.

Hello pronto finance. Just to let you know, people are using stolen credit cards to pay off their loans. My fiancee had $700 stolen from her credit card, that was used at your office. I know money is money but not when it is someone else's. Maybe you should check the the card provider license before excepting. This was a huge blow right before Christmas.

Worse Place To Financing They Play Word Games and Try To Scam and Confuse Customers Just To Add More Fees. I Have Started Recording All Calls With Them To Prove The Inconsistencies In Conversations and Still Get Told They Don’t Care And They Cut My Car Off Without Warning. They Lie About Processing Times and All Types Of Stuff

They want your title loan for a personal loan. I've never heard of that. I've gotten multiple loans I've never had that. That is absurd. And after reading the reviews I'm glad that I didn't go with them for a different personal loan because they sound like a scam

I was there paying off full balance of my vehicle and I encounter Zitlali ( skinny girl with black hair) super rude and had no customer service attitude at all she didn’t believe that we spoke with the department of titles in order to get tittle once we paid of full price only with cash. We asked for a manager she said she wasn’t available so she said that we won’t get the tittle today because the payment has to process and it will take 5 -8 weeks to get the tittle by mail but tittle department had said other wise when we spoke to them and told them why we needed right away. She was super ignorant and had no respect towards us, not even because we were paying full balance plus, than we asked her if we can get the late fee removed and at first she said no because she can’t remove it but once we told her to ask her manager she went back and they did remove the late fee since we were paying it all off. So much more happen but they will probably do nothing . Horrible place to finance

I've fallen on hard financial times over the past 6 months. I recently asked for an extension on a payment. I'm a single working mother strapped for cash. First of all they had an old card number on file so I gave them the new one. Secondly, an arrangement was made...if I made a smaller payment the next day I could make the remaining balance plus late fee when I had my next payday as an auto payment. They said everything was good and quickly went over the terms of the arrangement before hanging up. I get a call today saying they never received my new card number and my extension was never approved. They then tell me I now have to pay earlier or my car gets shut off. I make a big deal about their incompetency and the person gets on the phone with an attitude and tells me it's my last extension and hangs up on me without saying goodbye. This is the second time in two years I've had a situation like this arise with Pronto. It's ridiculous and incompetent!

Regarding collections, they are very good at collecting, so much so that they give me bad information to collect a fine, which they themselves tell me was already settled, I have to make the payment or my credit score will be damaged, I would not recommend it to nobody, bad financial