Washington Savings Bank, Mattoon, IL

I was a customer with another bank until Washington Savings bought them out. It has been nothing but frustrations from day one with them. Service is the one thing I would like from them yet not something they are not willing to deliver. The tiny bank they bought out was far more capable of meeting my needs. I am angry, frustrated and feel that there may not be a bank in the region capable of anything more than basic parochial transactions.

The only reason I am banking with Washington Savings Bank is because my bank was bought out and closed by WSB. My accounts got transferred to WSB and less than two months later I can easily say that this has been by far the worst banking experience I have ever had. I've gone into the establishment three times so far. Each and every time I have left there without my issue being taken care of. The workers will gladly write down your information and make it seem like they care about helping you - but they don't. They will write it down and let you know that it will be taken care of immediately. But it doesn't. For me personally, it never has. They still have yet to fix an issue with a payment being taken out of my account that I brought to their attention a month or so ago. I left that afternoon with them telling me it was taken care of. Well, the next day it was not taken care of so I went back in and had a different worker ASSURE me that they had the problem figured out, and that my payment setup will be back to the way it has always been. Yet here we are a month+ later, I was supposed to have 3 different payments taken out of my account over that time period, and not a single one has been taken out. It's honestly, truly embarrassing. I've never banked for someone who cares less about the people they serve. Whenever you have lazy workers lie to your customers faces time and time again, I mean it honestly doesn't get any worse. I know I've not had a worse experience in all of my years of banking. It's pathetic honestly. Everyone working there should be ashamed.

I LOVE Washington Savings! Their Kasasa Checking plans are AMAZING! Ms. Rhonda was so helpful to me and my husband. She answered all of our questions (of which there were many) and ensured our transition from our old bank to WS was smooth!

My bank was bought out and my people from my other bank are there i love it and they are always n there for me

I have no complaints. Their mortgages are competitive and their staff is on point. Bank local!

This bank is a good bank any time I have needed help they are so pleased to be of service. I could not be happier with a bank. I have had problems with other banks in the past but no problems with this bank especially the Effingham locations.

Love the friendly faces when I go through the drive up! Charlotte and Megan always provide the BEST customer service!!

I was a customer with another bank until Washington Savings bought them out. It has been nothing but frustrations from day one with them. Service is the one thing I would like from them yet not something they are not willing to deliver. The tiny bank they bought out was far more capable of meeting my needs. I am angry, frustrated and feel that there may not be a bank in the region capable of anything more than basic parochial transactions.