Nationwide Loans, Maine Township, IL

Talk about a company that banks off car loans.and rip American people off.. there people harassment is insane... been in hospital 4 months. Call 2 orn3 times daily. Fill up main box and miss important calls from doctors. 9 more months left and will never use them again.

This is the worst Loan company ever. They will rip you off at every turn. You will be in debt forever and they will purposely falsely report to the credit Bureaus.

I PAID my car off a few months ago and still haven’t received my title! The lie they told me, was they had the wrong address! Send me my title please and thank you! You all got my money I need the title

High interest loan for blemished credit (over 25%), you have to do what you have to do in that situation to keep on the road. No grace period for late payments. Company will blow up your phone non-stop, every day until they get a payment, even when you make a payment arrangement. Numerous reps will call daily from varying numbers. My situation, I never missed a payment since the initial loan 3 years ago. 2020, I started getting behind due to obvious reasons many of us faced this year. They had no sympathy, even if you were sick or off work due to the pandemic, but they are a business who demands their money you initially borrowed. Anyway trying to get caught up isn't easy, accruing $25 late fees that seem to be piling up week after week as with ruining my perfect payment history in my credit report. Their customer service rep, RAFAEL, is the absolute most rudest, condescending, unprofessional, patronizing, inconsiderate, conniving, sarcastic, disrespectful, threatening employee I have came across and I will never deal with again. I can not even fathom a company would continue to employ such a demeaning person to represent their business, as I have read another review of a customer mentioning his name, possibly on the BBB site, as I will be filing a complaint there. He would not listen to me, kept interrupting and talking over me louder and louder. He would not work out a payment date, would not tell me what an acceptable payment would temporarily be, kept asking me what "what's to not understand" when I asked him a question that I didn't understand, therefore insinuating that I'm stupid without directly calling me stupid. He threatened to take my car the next day asking if I lived and worked in the same place, continued to belittle me in conversation where I kept telling him I wanted to make a payment but couldn't make the entire past due amount, but he insisted I had to, then said he was going to note it in his computer that I wouldn't make a payment (therefore calling me a liar), as I called TO make a payment. He just had no intention to cooperate or allow me to make any acceptable payment unless it was the entire past due amount. He was being belligerent and then also said he was taking my car the next day and hung up on me. I called again to speak to a different representative, who was actually pleasant and cooperative. He answered the questions I had asked RAFAEL, but politely and professionally. He told me exactly an acceptable payment and what I also needed to get caught up, his name was ANDY. He also apologized for RAFAEL's behavior and unprofessionalism as he mentioned he reviewed the recording of our conversation and said I didn't deserve to be disrespected nor treated in that manner, as he was embarrassed of his co-worker's attitude and disgrace. I then paid Andy over the phone what was an agreeably acceptable payment, by "virtual" check, reading my routing number, checking account number and check number. Everything was good. Then... Of course everyday starting the next day after payment, the numerous calls daily began again. And today, WITHOUT my authorization, WITHOUT my permission, neither verbal not written, not at any time, not past or present, have I given authorization for an automatic payment. Nationwide processed a transaction automatically, took money out of my account I didn't have, and overdraft my checking account in the hundreds plus insufficient funds fees. I did not authorize that transaction nor did I have knowledge of it, therefore, they STOLE money out of my account by storing and using my routing and checking number from the previous one-time check payment. I have never given them permission to so, not signed a paper document, not signed a digital document, did not authorize it verbally on the phone. They STOLE this money and I'm ready for them to repo my auto as I do not want to continue to deal with thieves. I will get my money back through my bank and will file a report with the police department and they can come take the car. It will be their loss by doing, it's not in great shape.

I bought a car about 2 years ago and financed through Nationwide. And honestly I haven't had any issues. The customer service has been great. I make my payments online and its easy. Payments weren't too high so that's a plus as well. And if I'm a couple days behind they don't harass me like other companies do nor penalize me.

Talk about a company that banks off car loans.and rip American people off.. there people harassment is insane... been in hospital 4 months. Call 2 orn3 times daily. Fill up main box and miss important calls from doctors. 9 more months left and will never use them again.

I bought a car about 2 years ago and financed through Nationwide. And honestly I haven't had any issues. The customer service has been great. I make my payments online and its easy. Payments weren't too high so that's a plus as well. And if I'm a couple days behind they don't harass me like other companies do nor penalize me.

Bad bad bad. Double charged me 12,000$ for a 3,500$ car. The customer service is beyond bad. A customer service rep called me early in the morning about a payment that was a couple days due which wasn't a problem because I could just pay it over the phone. I asked to speak to the manager and the representative told me "Good because, I don't want to talk to you." The manager was rude too even though I had payed them. I explained and even apologized but he continously had a ugly attitude. He did not care. Please run FAR away from this company. Seek better options