NuMark Credit Union, Joliet, IL

I have no idea how this place does any business they never answered the phone.. I have been Calling the Joliet branch sense 10 AM. I leave a message I call back and try and reach another department and I sit on hold for 15 Minutes and leave my number and I call again and again and again and it's now 4 and a 1/2 hours later. All I'm trying to do is pay off a loan but I need the payoff amount b4 I drive there. This is terrible

Absolutely pathetic team of women that keep a disgusting attitude with members. God forbid you have any issues that need help getting solved. They do not care and show no real effort or consideration. I will not be banking here anymore. This goes for many locations as well with this one. Horrible business IMO

If I could go lower than a 1 star I would. Terrible service, takes weeks to get in touch with someone. You agree on a term for a specific rate and then when you go in to sign for it they change the term and APR. They hurt your credit and waster your time expecting you to walk in and accept the worse loan. Avoid this place, other reviews are right.

Went to branch a week ago to open account. Rep was wonderful, however attempting to reach the branch without driving there is not possible and the call center is comprised of individuals with minimal knowledge or customer skills. Now the online chat center told me just drive in your car if you want to speak to someone at the branch. DO NOT BANK HERE - I AM GOING TO HAVE TO GO ELSEWHERE AGAIN - WHAT A PAIN!!!!!!!

I loved Northstar Credit Union. They cared about their members, always resolved issues, low wait time, very accommodating. Since the acquisition by Numark it's been nothing but problems and nickle and diming. Can't get a straight answer except "no, we can't do that." I have a car loan and 4 accounts including business. I look forward to moving ALL my business elsewhere. Thanks for nothing Numark.

Love numark have been with them for 10 years. No issues . So far so good, great people working there and a great bank

Definitely the worst CU to deal with. Would never recommend anyone use them. Their staff has zero communication and they will give you the run around about simple tasks.

I have no idea how this place does any business they never answered the phone.. I have been Calling the Joliet branch sense 10 AM. I leave a message I call back and try and reach another department and I sit on hold for 15 Minutes and … More