CNAC, Joliet, IL

100% worst place to get a car loan from ever! Got stuck with it in a bind and had to take what we could. They will harass you before your bill is due, all people on your list the day payment is due if not in by 8am, which our check sometimes isn't deposited until 11am or later. And will change your payday on you. Worst experience with a loan in my life can't wait to be done. Debating on having a different place buy the loan to be done with them

They run or should I say rerun you credit placing a hard inquiry on you as a way of dropping your score if you are late. The representative are rude and not trustworthy. I very been waiting 2 months to have a vehicle service. The service department is not concerned. So really why should I be. Concerned about your payment if your not gonna honor your warranty. On the flip side went to a byrider in merriville Indiana. Extremely awesome experience. They let me know that joliet is a franchise and it's horrible.

I'm so glad I am just about done with my loan, only a few months left. Shortly after I bought my SUV, I changed jobs. Paydays were on opposite weeks I had set up with them. I asked them if they said we can't do that. I wanted taken out of my account on payday so i knew i wouldn't be late with payments. I had an unexpected bill and my payment didn't go through. Needless to say, the next morning i get several calls from them. Then the next day they blast my credit report lowering my number immediately. This company is supposed to help build up credit, guess not. I will definitely not be using them again

This place is a joke they get negative 5 stars these people are worse than a loan shark. The customer service is terrible they speak to you as if your a 2 year old and question you about your money. I really hate that I brought a car from these people I would never recommend anyone to ever deal with these people. They harass you on the date your car note is due and the next day their calling all of your references telling them all your business. All they do is call you and talk about taking your car they have no compassion for nobody they already over charge you for these cars that are mostly lemons or have to be repaired a day after you buy them. The South Holland location is terrible the staff is rude and unprofessional I would never do business with this place again. Please stay away from this company you will thank me later.

Like so many others, only giving one star so I could give a review. They are predatory and will take money out of your account as they see fit, stating you authorized it. When you call to reverse payment they will take weeks to refund your money. Cars are overpriced and not worth the hassle. Not to mention, customer service is a foreign concept. Don't try to get your car scheduled for service either because they claim it will take months and then close the shop and relocate 100 miles away.

Purposefully refusing to take payments and having a car repossessed after a bad car accident is horrible business practice! This place and JDByrider lied to me when I told them they were ripping my daughter off . Why is she paying 400$ a month for a used for fusion 2014! The car is not worth more than 5 grand and now that the side of it smashed and torn apart by a large deer the car is t worth even 1000$. So why does this company lie and actively make it difficult for a teenager to own a car? They’ve gone out of their way to refuse payments!!

WORST customer service I've ever experienced. Completely unprofessional and disrespectful on the way they consistently avoid doing their jobs. My insurance has dealt with them for SEVEN weeks trying to send a payout for my car that was totaled and they've straight up LIED about never receiving the evaluation report info when my insurance has sent it twice. They never answer phones and are constantly saying 3-5 business days but do not follow up whatsoever. What are you people getting paid for when you do nothing at your job!?

I had switched jobs, I had explained this to them and explicitly stated "I need to postpone a payment" FYI I haven't missed a single payment out of the 2 years I've been financed through them. No help for the people that actually need it.