U.S. Bank Branch, Jacksonville, IL

Usually slow at the drive through and they close at 4.....EVERY DAY! Leaving no time for working people to get or deposit their money. Also they aren't even open on Saturday. Most Banks stay open until 5:30 on Friday so working people can deposit their hard earned money. Not US Bank. So you either have to go there on your lunch break or not deposit your money at all. I'd suggest looking for a bank with better working hours. Banks have been open until 5 since banks have been around. Now they use the fake covid-19 virus to mess everything up. Keep regular banking hours!

Worthless…. They have “autopayments” for the credit cards account, but on holiday weekends they’ll take your payment out, on the weekend and tell you “we can’t process the payment until Tuesday” but they were able to take my money 4 days ago….

Bank is never open anymore! Need something on a Saturday .. too bad! Need to get inside to ask more questions about account.. too bad. They dont ever answer their phones either. What is the point in having it open when your truly never open even thru week days always closed early and the service lines are always sooo long with 2 lanes if that open snd 30 cars .. time for me to find a new bank

I've never had any issues with us bank until I moved here. This branch doesn't answer phone calls, if you walk in they tell you to go through the drive through, I finally got ahold of someone and was told the manager was on break and would call me when she got back and it's been 2 weeks and now my account is closed and they sent me less than half of what I had in the account. This bank is awful.

I understand wait times can be long but I’ve always had a friendly face and staff member help me. Love this bank!