Dupaco Community Credit Union, Galena, IL

This is the only bank/credit union I’ve ever had and after dealing with my boyfriends bank in Freeport, I feel bad more people don’t have the amazing Dupaco in their area. Everything about Dupaco is awesome. Customer service, interest rates, I don’t have to pay $30 a month for my checking account. I didn’t even know that was a normal thing people did. I’m just so appreciative of you Dupaco. Thanks for being there for me.

As a young adult being the victim of fraud was extremely scary. The day I called Dupaco and spoke to them about what was going on they worked fast to take care of the problem and I can’t thank this company enough! They mean it when they say they are here for YOU and they showed me that with their actions. Thank you Dupaco!!

I have plenty of money in my bank account and the ATM won't process any transactions. I go to this ATM for a reason so that I don't have to pay a fee.

Friendly and fast working employees

Friendly

First off Dupaco would not give me a home equity loan 5 years ago when I needed money oh and my credit is amazing, secondly I am a member of Dupaco credit union and I am also a member of John deere employee credit union and every time I go in to Dupaco credit union in Galena IL I always have a problem getting money. Today I came in and needed to withdraw from John Deere employee credit union and Deposit into Dupaco so I could get cash need less to say that did not get done but did not surprise me any because every time i go in alwaysa PROBLEM . Then I went to the ATM to take out my cash from John Deere employee credit union and let's just say it took forever because you could only take out 500.00 at a time. OMG I feel from my experience today especially from the Lady I talked to today. Not willing to help me get my money at all and the only reason I got my money was the very nice lady that helped me at John deere employee credit union..in the future I really wish Dupaco credit union would work with me and I am Sure other people better. I feel it should have been very easy today but instead it turned into a very big disappointment making a deposit for withdrawal should have been easy and fast...UGH NOT HAPPY I CAN'T REMEMBER THE LADY'S NAME FROM TODAY BECAUSE SHE WAS NOT WILLING TO HELP ........

No privacy. Went to open account and there are no walls around desks. I was asked my social security number and there was a person in lobby with teller. I could clearly hear another employee talking on phone with customer about credit card issues and asking for ex-wife’s name. I find this to be a safety issue since there is absolutely no privacy.

Went in to open a new account. Megan was extremely helpful, informative and professional. Provided great information and she was able to transfer my high interest credit card to a much lower one. Highly recommend!