Town and Country Bank, Edwardsville, IL

This little bank gives major league service. I can call up there and ask for people by name! They know my first name and last name... my wife and kids, too! That's like service from 50 years ago! President Kent Weber is there everyday. He has a great team of people that make me feel so comfortable. I really like the fancy building, too!

My wife and I had the opportunity to work with Gavin Petrea at Town and Country Bank for our first home mortgage. As many know, purchasing your first home can be overwhelming, but people like Gavin help create a smooth process. Not only did he provide us with a great interest rate, he worked around the clock to answer all the questions we had. If you are looking for an outstanding and knowledgeable mortgage lender, I highly recommend Gavin.

Poor and inconsistent customer service. Rules for how to process my checks change every single time I go there and depends heavily on the person you're dealing with. So much time and effort wasted every time I go. Whenever I go there and get Ms. Sarah Holland to take care of my needs it turns to be horrible time for me, so disappointing and frustrating when she's the one handling what I need to do. Every time I ask for her supervisor she tells me he's not there. I'm not sure if he's actually never there or that's her way of getting rid of costumers. But I guess it works since I won't be coming back to that bank and will close my accounts.

I recently opened a home equity line and checking account. It was an easy transition. I was able to email my banker, which has been a challenge for me with my other bank, to ask questions. I get a live person when I call, and they address concerns promptly when I call. I am greeted with friendly welcomes from any staff member when entering the building. What more could you want?

Town and Country is the worst bank that I have ever used. To start, they have deactivated me from my mobile banking numerous times for no reason. Then, I let them know on three separate occasions that I would be travelling to Europe for several months and I needed to enable international use for my card. I called the day before to double check. Needless to say, my card was not activated and I had to wait until 8am central time in order to call. When I called to complain and ensure that they would activate my card for international, they told me it wouldn't be active for another 48 hours. I was alone in a foreign country without access to my checking account. Continually, the phone service is terrible. I tried several times to check my account balance through the 24 hour automated system before giving up. Lastly, Town and Country compounded overdraft fees onto my account. I accidentally over drafted my account several months ago and received an overdraft fee. I was fine with paying the overdraft fee after I realized how careless I was with checking my balance. The next morning, I checked my mobile banking app and there were four overdraft fees. The overdraft fee kept signaling another overdraft fee before eventually maxing out. Town and Country is the worst bank. I would recommend burying your money under a tree before I would recommend this bank.

I recently opened a home equity line and checking account. It was an easy transition. I was able to email my banker, which has been a challenge for me with my other bank, to ask questions. I get a live person when I call, and they address concerns promptly when I call. I am greeted with friendly welcomes from any staff member when entering the building. What more could you want?

Town and Country is the worst bank that I have ever used. To start, they have deactivated me from my mobile banking numerous times for no reason. Then, I let them know on three separate occasions that I would be travelling to Europe for … More

Poor and inconsistent customer service. Rules for how to process my checks change every single time I go there and depends heavily on the person you're dealing with. So much time and effort wasted every time I go. Whenever I go there and … More