First Federal Savings Bank, Burley, ID

Usually we don't have any issues but opening my youngest son's savings account today with Maria didn't go too well. As I deposited his first little bit she tells me that first federal puts $5 in at start up and that in rough terms "needed to stay in there" first off, it's a savings account for a reason for his future and if you look at my oldest sons it shows I put money in there weekly. Second, because I'm teaching my oldest that he can't destroy his clothes (3-4 pair of pants a WEEK) and making him buy a few pairs from his savings doesn't mean I randomly take money out of his account or that she has a right to judge my parenting by teaching him his weekly clothes bill is expensive.

Please stay away from this bank it's the worst ever. When I got a loan to travel to Oregon to visit a family member they never told me about the $100 extra charge. I told the lady in charge of the loans that instead of just paying like $97 I'll rather pay $100 a month, but instead they keep getting extra money from my account besides the $100 monthly payment. This bank is a fraud and becoming the next Wells Fargo. Kathy Endres is a big fat lier when it comes to honesty about the loans.

Went everywhere through burley trying to cash my tax return after numerous hours and pointless visits to other banks I finally came to first federal where I was helped by Caitlyn she got me a savings account and cashed my return within 20 minutes! Highly recommend going to this bank and asking for Caitlyn!

Have been with this bank for 7 years and they would not give my Courtesy pay how loyal I was to them trash bank stay away

The bank was good until yesterday. They shut my savings down for NO reason. No heads up. No email, call or anything. Poor service!!

Burley Main Office is filled with great employees who go above and beyond and always do their best to fulfill the needs of their customers. Very friendly and truly care!

The customer service at this location is very poor. The staff all have unpleasant facial expressions, and don’t greet people on their way in. They seem annoyed when helping you, and proceed to treat customers with an attitude. I’d love to see them work more on customer service, and creating a great customer atmosphere.

Usually we don't have any issues but opening my youngest son's savings account today with Maria didn't go too well. As I deposited his first little bit she tells me that first federal puts $5 in at start up and that in rough terms "needed to stay in there" first off, it's a savings account for a reason for his future and if you look at my oldest sons it shows I put money in there weekly. Second, because I'm teaching my oldest that he can't destroy his clothes (3-4 pair of pants a WEEK) and making him buy a few pairs from his savings doesn't mean I randomly take money out of his account or that she has a right to judge my parenting by teaching him his weekly clothes bill is expensive.