First Citizens Bank, Mason City, IA

I've banked with first Citizens since moving to town in 2005. They have been very professional and helpful, especially in helping me change my accounts around after my husband died 2 years ago. Most recently I opened a checking account for a non-profit organization, after another bank in town gave me the third degree just to change signers on an existing account, and after 3 weeks still wanted more information before they would approve it. You'd think we had a million dollars in the account instead of a thousand. Came to First Citizens and in no time had a new account set up.

We have dealt with this bank for 25 + years both personally and as a business. We like locally owned banks where if there is a problem it can be dealt with in house rather than having the decisions made offsite. First Citizens has always treated us honestly and well both in the bank and the trust department.

Took 2900 out of their atm and went inside the bank to transfer it from $20 bills to $100 bills and the manager looked at me with the snooty rude look on her face and said no we can’t do that and I said why because I don’t bank here and she said Yep and crossed her arms. Why would anyone want to bank there if they won’t even help you when you take money out of their own ATM. Horrible customer service rude management I would never bank here. No one else should either!!!

I get treated the same no matter if its a teller or the VP of lending. I feel at home with everyone there. I walk in and I am greeted by my first name each time. Jessica, in drive thru, is a great representation of this home town feel. If I could bottle up her enthusiasm, and sell it, I would never go broke.

Absolutly the worst customer service experience in my life at the baby branch downtown. Front of house secruitary needs to be removed. Shes the single reason why ive choosen not to do my banking here. I dont work here, it is YOUR JOB! To call and confirm the funds to realease a hold. But you never took it upon yourself to call. PURE LAZINESS! Unacceptable! I hope you find a different career becausr you have zero passion for banking and customer service! DONT BANK HERE

I've banked with first Citizens since moving to town in 2005. They have been very professional and helpful, especially in helping me change my accounts around after my husband died 2 years ago. Most recently I opened a checking account for a non-profit organization, after another bank in town gave me the third degree just to change signers on an existing account, and after 3 weeks still wanted more information before they would approve it. You'd think we had a million dollars in the account instead of a thousand. Came to First Citizens and in no time had a new account set up.

We have dealt with this bank for 25 + years both personally and as a business. We like locally owned banks where if there is a problem it can be dealt with in house rather than having the decisions made offsite. First Citizens has always treated us honestly and well both in the bank and the trust department.

Such a friendly local bank in North Iowa and Mora Minnesota. Main office of First Citizens Bank in Mason City Iowa is very convenient for me. Community bank at it's best, always giving back to communities. If you need a real estate home loan, ag or commercial loan or checking account with great benefits this is the bank for you! Great employees, awesome community give back and excellent products and services. Top notch! Highly recommend.