I have two loans and two checking accounts with this bank. I’ve been a good customer and I Had my account overdrawn by $14 yesterday afternoon, after i checked my account and it showed positive online when I looked. This morning I checked my account and saw that it was -$38 and thought,that can’t be right so I looked a little deeper and found that a small fee was charged to my account and it overdrew my account by $14 and I saw a $25 overdraft fee. At this point I’m within 12 hours of my account telling me that it was positive and I’ve brought it from negative $38 to positive $12 by depositing $50 online. I then call the main bank in Knoxville and spoke with Debbie. I explained that predicament and she essentially told me that it’s my fault that my account went negative because I wasn’t paying enough attention to it and she can’t refund the $25 dollars because any overdraft has to be taken care of by the end of the business day. So I call the bank again and ask to speak with a boss and was transferred to Deb. She answered, though I didn’t think she realized it because she didn’t say anything to me but I heard her chatting with another employee and she said at one point “I can’t answer that” so I hung up. I switched to this bank to avoid being robbed by big corporate banks and today I only have $10 for gas instead of $35 because my bank is about money and not their customers.
Carol Tompkins
1 year ago
The men and women at Iowa State Savings Bank are the most customer service oriented group that I've ever done business with. They are just plain friendly. I especially want to thank Brittany over at the drive-thru bank for going above and beyond to find me after I left my drivers license there. You would have to search far and wide to find better service than they offer.
Jason DeBower
1 year ago
Just started banking here and got assisted by a very helpful teller named Amber. Would definitely recommend banking here!
Kendra Barkey
1 year ago
I have banked with ISSB my whole life.
imapc95
1 year ago
Great rates and options. I will use this bank forever!
SkyChild Productions
4 months ago
I have two loans and two checking accounts with this bank. I’ve been a good customer and I Had my account overdrawn by $14 yesterday afternoon, after i checked my account and it showed positive online when I looked. This morning I checked my account and saw that it was -$38 and thought,that can’t be right so I looked a little deeper and found that a small fee was charged to my account and it overdrew my account by $14 and I saw a $25 overdraft fee. At this point I’m within 12 hours of my account telling me that it was positive and I’ve brought it from negative $38 to positive $12 by depositing $50 online. I then call the main bank in Knoxville and spoke with Debbie. I explained that predicament and she essentially told me that it’s my fault that my account went negative because I wasn’t paying enough attention to it and she can’t refund the $25 dollars because any overdraft has to be taken care of by the end of the business day. So I call the bank again and ask to speak with a boss and was transferred to Deb. She answered, though I didn’t think she realized it because she didn’t say anything to me but I heard her chatting with another employee and she said at one point “I can’t answer that” so I hung up. I switched to this bank to avoid being robbed by big corporate banks and today I only have $10 for gas instead of $35 because my bank is about money and not their customers.
Carol Tompkins
4 months ago
The men and women at Iowa State Savings Bank are the most customer service oriented group that I've ever done business with. They are just plain friendly. I especially want to thank Brittany over at the drive-thru bank for going above and beyond to find me after I left my drivers license there. You would have to search far and wide to find better service than they offer.
Mathew Wright
4 months ago
Screw this bank since the buy out, just another Wells fargo
SkyChild Productions
1 year ago
Carol Tompkins
1 year ago
Jason DeBower
1 year ago
Kendra Barkey
1 year ago
imapc95
1 year ago
SkyChild Productions
4 months ago
Carol Tompkins
4 months ago
Mathew Wright
4 months ago