Vibrant Credit Union, Bettendorf, IA

I have been a member for years at Vibrant Credit Union and have had a very pleasant experience ..very professional and would recommend them to my friends and family. diffinitly a great Credit Union.

My loan was a good process but trying to pay it is awful. I locked myself out of online due to trying too many times. I called for help and was told its best to go to branch to prove identity. Went to branch, lobby closed. Drove to other branch, lobby closed. Went to drive through and watched 5 cars that came after get service. I called number, on hold 10 min. Talked to lady who tells me its $20 to pay over phone. Told my story that I've spent 3 hours trying to pay. The entire tome it's taken me to google Vibrant and write a review I've been on hold. Not OK. I jave spent nearly 3 hours trying to pay calling, driving, driving, calling, on hold, talking, on hold, talking - pay.

It is ridiculous that the lobby remains closed . Trying to open new accounts is ridiculous. The phone system is impossible to navigate we had to call 6 times to pay off a car loan that had $2.64 left . Kept getting transferred to the wrong departments. Customer service is non existent.

To open the account was quite lengthy but overall I was very pleased with the service. I like that I get my debit card right away. They reviewed by credit score and offered a lower interest rate on my car loan from another bank. Not happy that I get charged a fee when using an ATM. This account is really for a rainy date savings account The employees have been very helpful and professional and friendly

Sometimes things are a little bit hard to take care of but mostly this is a great place to have your bank account :)

Vibrant credit union is terrible, it has went down hill and I can’t wait to get my house paid off and I’m leaving this credit union. Only one window at the one by the NorthPark Mall and tellers want to hold conversations while it’s pouring down rain, no canopy, and 1 teller, takes forever to make a deposit or withdraw!

Worst bank ever. Charges you $120 in overdraft fees for a $12 thing you purchased days ago. They also don't offer car loans, and will pull your credit when they know they're going to deny you any help. WORST BANK EVER.

My loan was a good process but trying to pay it is awful. I locked myself out of online due to trying too many times. I called for help and was told its best to go to branch to prove identity. Went to branch, lobby closed. Drove to other branch, lobby closed. Went to drive through and watched 5 cars that came after get service. I called number, on hold 10 min. Talked to lady who tells me its $20 to pay over phone. Told my story that I've spent 3 hours trying to pay. The entire tome it's taken me to google Vibrant and write a review I've been on hold. Not OK. I jave spent nearly 3 hours trying to pay calling, driving, driving, calling, on hold, talking, on hold, talking - pay.