Hawaii Community Federal Credit Union, Kealakekua, HI

The staff at this location are always friendly and helpful, and unlike the credit unions of a decade ago, the debit card works anywhere in the nation fee free. Parking here is reasonable, though it is a sharp turn off of a busy (for big island) street, and getting back on the road you need to accelerate up a inconveniently steep slope. I have had some problems with the online banking service interruptions or mal-functions (better over the years, but worse than the major banks), the printer for making debit cards with your picture on it seems to be broken 2/3 of the time, and you have to do certain account maintenance in the bank which is inconvenient for people who spend extended stays off-island(s). An issue of some inconvenience for me has been trying to get consistent customer service from a mortgage lender. The first lender I spoke to was unreliable at getting back to me, and then just stopped responding to me. Turned out he was no longer the mortgage lender for this branch, so I got left in limbo when the new lady took over. With her also, I received a few responses, and then didn't hear back from her. .. There were a number of hoops I had to jump through for the underwriters, however, I don't feel my mortgage was any more complicated than most. Income/credit history were not a problem, so it was all stuff like making sure the insurance limits were correct, and getting a written easement from bishop estates expressly granting permission to drive up the road.

The lines are always so long!!

Mikela was extremely helpful this morning. Truly thankful for the last minute notary.

I have been waiting on the phone 30 minutes with no response it’s just saying representatives is servicing other calls?

The staff at this location are always friendly and helpful, and unlike the credit unions of a decade ago, the debit card works anywhere in the nation fee free. Parking here is reasonable, though it is a sharp turn off of a busy (for big island) street, and getting back on the road you need to accelerate up a inconveniently steep slope. I have had some problems with the online banking service interruptions or mal-functions (better over the years, but worse than the major banks), the printer for making debit cards with your picture on it seems to be broken 2/3 of the time, and you have to do certain account maintenance in the bank which is inconvenient for people who spend extended stays off-island(s). An issue of some inconvenience for me has been trying to get consistent customer service from a mortgage lender. The first lender I spoke to was unreliable at getting back to me, and then just stopped responding to me. Turned out he was no longer the mortgage lender for this branch, so I got left in limbo when the new lady took over. With her also, I received a few responses, and then didn't hear back from her. .. There were a number of hoops I had to jump through for the underwriters, however, I don't feel my mortgage was any more complicated than most. Income/credit history were not a problem, so it was all stuff like making sure the insurance limits were correct, and getting a written easement from bishop estates expressly granting permission to drive up the road.

I have been waiting on the phone 30 minutes with no response it’s just saying representatives is servicing other calls?

Mikela was extremely helpful this morning. Truly thankful for the last minute notary.