FSU Credit Union - Capital Circle NE, Tallahassee, FL

I have had the best experience working with Kimberlee. After going through some trouble adjusting to my recent life changes (move, new job, etc.), I decided to go to her for some assistance. She was attentive and empathetic to my issues, and created solutions and avenues of success for me. I am so grateful to have her in my corner and so glad I walked into her office that day. Would definitely recommend her if you are looking for an expert to assess your current situation and compare your desired changes to options they can offer. She was very informative during the entire process and kept me updated throughout each step. She has also taken the time to help my family members with their financial plans and has been communicative and professional the entire time. I felt respected, understood, and advocated for each time I spoke with her. Kimberlee has truly made my life better and easier. Thank you!!!

I would love to write this review as a 5 because I have a very long history with them and 95% being positive. This review is due to receiving letters on every loan used them for stating that I have no insurance (or not enough) although I do. Then I have to go in to prove that I have the required coverage. Found out that the company that checks on the insurance coverage is also the company that places the unneeded coverage on the property you got the loan on. What’s that old saying “fox running the hen house”. This has happened on every loan I’ve had. One last issue is that the app makes you reset your password every few months so you have to go in or call to have it reset. I’m have 4 other accounts at other banks and none make you reset your password every quarter. Really inconvenient when you don’t live in town anymore. I do want to say that everyone I have ever dealt with on a local level has been incredible! You couldn’t ask for better employees or people. I would like to see some of their processes be updated to better serve the customer.

This is a review for Kristi McKenzie in the loan department. We’ve had some bad experiences since coming to FSU CU but she really helped us with a recent car loan. I so appreciate her helping us get the application processed very quickly, so we could get the car we wanted in the time frame we needed. Thanks so much Kristi! We’ll definitely call you again next time!

Kimberlee was such a pleasure to work with. She is knowledgeable, professional, and kind. I'm grateful for her help as I will continue to use her for future services through FSU Credit Union.

I have to say, I like the credit union a lot. But one thing that is a big inconvenience is the fact that only one branch that opens on Saturday and you will have to drive all the way pass Kerry Forest before 12pm. Please open more branches on Saturdays.

Kristie M, Is such an amazing Loan Officer, I’ve been with FSU credit union since 2020 and every time I needed help Kristie has gone over and beyond to satisfy my needs. I am very thankful that she’s apart of FSU credit union she truly is for the people she’s always so sweet and caring!!

My father passed away three months ago. I’ve had multiple trips and calls to two locations with needed paperwork can’t even get a call back.

Ms. Kristi McKenzie helped me within 24 hours of an issue I needed help with. She explained the process and gave me time frame of when I could expect a response. Knowing what to expect and having a time frame gave me peace of mind. Great job. Never had a bad experience w the FSUCU.