Truist, Summerfield, FL

Had nothing but problems with this bank. Opened a checking account Jan 2022. Opened at what we thought was Suntrust as that is the bank my paycheck was drawn on. The representative said we were one of the first to have a Truist account. Well I had nothing but problems trying to cash my paychecks for the next month till the changeover. This was especially true with the branch on 301 in Wildwood. They could never find me in their system despite 2 forms of ID and giving my social security number. I kept getting told my account was with BB&T and they could not access those records. They usually had to get the branch manager to override so I could cash my paycheck. I told them if I had known I would have this much problem cashing my paycheck for a month I would have never opened an account with them. We were suppose to get cash back Credit Cards but instead received debit cards. With the credit cards it was suppose to be free checking but we were charged a $20 monthly fee after the changeover. The branch on 441 was usually packed so wait was long to try to speak to someone about the problems. It was about a 1.5 hour process just to open the checking account. The only saving grace was at least the tellers were pleasant but we closed the account March 2022.

Just recently opened an account with suntrust/Truist and very VERY disappointed with service, quality and overall helpfulness of everyone at this bank and surrounding. If your looking to open new account this is not the place to start. Had trouble since beginning with cards and miscommunication opening up the account and now after everything all they could do is give me a number to call in which I’ve waited 3, 30 min intervals and has yet to pick up or properly answered my questions about the account. Save time and mental health by going some where else.

Very disappointed with the customer service at this location. We tried to make a wire transfer online which wasnt possible.. As we called and were told that this needed to be done at the office I drove up and arrived 3min before close. They told me the system was ‘down’ and should be fixed in the morning. Unfortunately not everyone can make their new schedule: closed on weekends and week days at 4pm. In my opinion I should have better access to my funds.

Mika does not return phone calls. I've left several messages. No response. Where is good customer service?

More than once has locked the door just before 5pm as I’m pulling up. Bank of Oak Ridge just a mile down the road is quite the opposite. If SunTrust didn’t hold my mortgage I wouldn’t be there at all.

They use a foreign calling center, which I’ve no problem with except for English, accented so thickly that you’re able to understand less than one word in five. I speak English, Castilian Spanish, Alt Deutsch, a little Mandarin Chinese, and I couldn’t understand Truist customer service representatives. I get complimented for my diction from immigrants and foreign nationals because I obviously cared more about being understood than Truist Bank cares that you can understand their employees. I wouldn’t recommend this financial institution to anyone; not because they use a foreign call center, but because they have obviously never cared enough to evaluate the diction of whom they choose to employ to serve their customers. That’s lousy customer service. I mean lousy as-in terrible. Again; I would never recommend Truist to anyone…until they improve their customer service. If I can speak any of four languages and be understood perfectly, then Truist should be able to evaluate the diction of the employees in its call centers.

Wish I would have looked at reviews before going with this shathole of a bank absolutely Terrible Rebekah the worst loan officer ever can't follow instructions!!!

Not the SunTrust bank I once trusted and enjoyed. Since the changeover to Truist everything has gone downhill. Look elsewhere.