Amscot - The Money Superstore, Orlando, FL

I greeted both employees working today with “hello how are you guys?” Including a supervisor I believe. Neither replied. They continued talking as I waited directly in front of employee Yadira. She continued talking. I handed her my ID, but she continued talking and without acknowledging me. I was the only customer inside. When she finally finished talking. She said, “so what do you want?” All I needed was a money order. I did bring a lot of cash. I explained why and I’ve been doing this for years working in the service industry. She was annoyed and when she finished I said thank you again very much to which she didn’t reply or make any eye contact. I truly don’t know why this had to be unpleasant, but thanks again.

I usually have a good experience at this Amscot but today the teller who took care of my transaction was rather rude. She came to my window, didnt even great me and seemed annoyed, as though I was interrupting her. I did see she was on the phone when I entered but as someone with customer service experience, the client in front of you should always take priority over the client on the phone. She rushed through my transaction, threw my money order in the tray, mumbled something and walked away. The staff here is usually very polite and professional so I wrote this review with the hopes that it remains that way.

Truly terrible customer service! Wouldn't recommend this location at all nor am I ever going back to Amscott at all! I got off work and walked 3 miles just to cash my check only to be told my check looked fraudulent and that she had to call corporate to verify its legitimate like I would risk my job and/or Freedmom for something so petty it was a thousand plus dollar check and I've been waiting to receive it from my boss due to him losing it thru FedEx now I'm out of a hotel room and back in the streets struggling due to this lack of professionalism!! WOULD GIVE 0 STARS!!

Went in for western union because I had went to another location before that was actually down , which they refered me to this location because etheir western union wasn’t down .. I had went 10 mins before closing and the lady said it was “down” just because it was 10 mins before closing . I know dang well that it doesn’t take that long to type in the code to give me my money .. never going here again , for what just for them to smirk and lie in my face again. No thanks . All she said was “ not working , closed”

I waited a whole hour just to get a loan, because they said they didn't want to accept my bank statement because it didn't have my banks logo on it. So they had to call to see if my bank was "real", mean while all they needed was my routing number... And I had to wait a WHOLE HOUR for them to do that!???? I'm very upset with this poor and ridiculous service. The whole thing was uncalled for. Poor service.

Don’t waste your time here. Super long waits. And This guy right here doesn’t know anything about customer service. Very rude. If you’re going to go to an Amscot there’s one down the road that’s way better.

I greeted both employees working today with “hello how are you guys?” Including a supervisor I believe. Neither replied. They continued talking as I waited directly in front of employee Yadira. She continued talking. I handed her my ID, but she continued talking and without acknowledging me. I was the only customer inside. When she finally finished talking. She said, “so what do you want?” All I needed was a money order. I did bring a lot of cash. I explained why and I’ve been doing this for years working in the service industry. She was annoyed and when she finished I said thank you again very much to which she didn’t reply or make any eye contact. I truly don’t know why this had to be unpleasant, but thanks again.

I was here for the first time and I was not sure about what to do. John saw me and helped me through the process in a very friendly and patient way. I will never go anywhere else.