Truist, Milton, FL

Do not put your money with this bank! Drive thru half the time isn't open - annoying, ATMs are randomly "out of order".. They are always slow, accounts don't reflect pendings, tons of fees.. checks supposed to clear next day receive convenient holds to force nsf.. Needless to mention the help in Milton is cans. I won't even waste my time explain my situation except for after the merger it was total nonsense. Go to a credit union, this bank is garbage.

Wow. Never banked somewhere so terrible. The banking activity is fraudulent and plays against you to create excessive overdraft fees.. administrative holds randomly on checks so then when transaction post, sometimes days later even tho they are debit purchases. Balance will show available balance when the balance is actually not available. This is the only bank other than TD Bank (also garbage) that I've used in my life that does this. It's nothing other than fraud. Also, at this branch you have a bunch of mongoloids who never know anything. I also have been given problems on multiple occasions trying to withdrawal MY MONEY because they are too stupid to do their job and have all the stuff they need on file. Don't bank here, I'm hoping for a closure. Straight trash.

This bank doesn't care about you or your family. You have to "have an account" to get a roll of quarters or cash a check. Regions bank is amazing though. Very friendly amd willing to help not members. Look at how many cars are. In the drive through at SunTrust compared to Regions. My family who banks at SunTrust are now switching out of there. 2 of them to Chime(mobile bank which is amazing) and the other 3 to Regions.

Suzanne wouldn't cash my check because She said my mask wasn't up above my nose but yet neither was her mask nor the teller next to her!!! and SUZZANE refused to provide me any service and I asked for her manager (I think was AMANDA) and she was absolutely wonderful and politely cashed my check without any issues and I would like to say THANK YOU TO AMANDA( Forgive me if I'm wrong on the name) but as for SUZZANE I really Hope you get better people skills And become A positive employee And not so much disrespect and negativity, Not only for your sake but for the sake of the company supposed to be a role model for the Company fine but I would think if I was in the wrong that your manager would not have serviced me either.

Bad attitudes.. never helpful.. rarely have customers when I am here, however it still takes forever to get service! My business uses this banking institution, If I it were up to me we would switch to a financial institution with better customer service standards. The teller actually rolled her eyes at me when I pushed the call button in drive thru. Find another bank is my suggestion to anyone looking to use SunTrust !

The worst customer service I have ever experienced. Waited on hold for 20 minutes to dispute a charge. The automated service hung up without me ever talking to anyone. Waited another 35 minutes on hold for the second call. Spoke to a woman. I told her this service hasn't been very good so far and she hung up. Calling a third time. 11 minutes on hold so far. Try a different bank.

This place is full of uneducated people. The incompetence is something I have never seen in my own ten years of working in the banking field. Thank god I don't work with them. 0/10 recommended banking somewhere else. I don't even have a personal account, only a mortgage and I'm this passionate about warning others.

Do not put your money with this bank! Drive thru half the time isn't open - annoying, ATMs are randomly "out of order".. They are always slow, accounts don't reflect pendings, tons of fees.. checks supposed to clear next day receive convenient holds to force nsf.. Needless to mention the help in Milton is cans. I won't even waste my time explain my situation except for after the merger it was total nonsense. Go to a credit union, this bank is garbage.