Keys Federal Credit Union, Marathon, FL, Marathon, FL

The best bank I've used to date. No misc. fees that come out of no where which was an issue I've had with previous banks where I'd have to fight it constantly to fix the issues. Customer service is always quick to answer, polite, and helpful. Easy location and quick drive through at a good location in Marathon.

If you need a bank in the Keys, well, this is definitely a bank. If you are looking for an app that allows you to check balances, or even just log in consistently, you may want to continue your search. Never have I seen a bank that updates/works on webpages and apps this often. Would be nice to access some of the features of the account other than just a cash depository. It's the 2020's people, lets update our business model and get with the 2010's at least.

The best place to do your business with! They do their best to assist you, and their APR is much lower than any other bank's! They care for the locals, and are much easier to work with, person to person, rather than the distant, questionable internet companies! For your monetary transactions, the ONLY place you need is the Keys FCU!

We took this auto loan out nearly 3 years ago and have always paid on time with auto pay. I always pay more and mostly ahead in payments. They sent an email offer saying, skip your payment for December for the holidays for a $40 fee. I thought sure I am pretty tight in money and could use that to get financially caught up in other areas since, I have recently relocated to Colorado and adjusting financially was difficult. We emailed the signed offer with plenty of time. We get a phone call from them, today, one day prior to the set schedule payment, stating they can't process the skip payment to December bc the account is two months ahead of payment. So the scheduled auto draft of the loan payment will be deducted tomorrow. There is nothing they can do to stop it. Apparently they say they emailed us, which we didn't get, and I asked her what did it say. She said it said to please contact them. They claim they called both of us...this may be true, I get tons of calls a day. However, I may not know who it is with out a voicemail! They called each of us once with out leaving voicemails. Today my boyfriend gets a call, answers it to find this all out. Of course there is "nothing" they can do to cancel the payment on the account that is already ahead two payments! What horrible customer care service I have ever received from a bank. A customer who has always paid on time and paid extra. When this loan is over, I will be sure to close the account permanently and will not recommended anyone to Keys Federal Credit Union in Marathon. People go to credit unions to get away from the corporate banks, however, this exactly how they treated us. Happy holidays Keys Federal, way to mess up my holidays with your poor attempt to reach out to loyal customers.

My partner and I had a great experience at Keys FCU. Very accommodating. Thanks to the team.

I have been a customer for over 10 years and always whenever I need assistance with any of my accounts I receive the most professional service and feel like family. I highly recommend KFCU of all the banks in the Florida Keys.

Pros 😄: 1. Friendly Staff and Polite Service 👥😊 2. No Hidden Fees! 💸🚫 3. Competitive APR Rates 📈🤑 4. Cares for the Locals 🏝️👫 5. Accommodating and Efficient 🏢💨 Cons 😅: 1. Mobile App Needs Some "2020's" Upgrade 📱👴 2. Occasional Communication Slip-ups ☎️🙉 Overall, KFCU is a reliable and community-focused choice for your banking needs in the Florida Keys. 🏦🔑😃

The best bank I've used to date. No misc. fees that come out of no where which was an issue I've had with previous banks where I'd have to fight it constantly to fix the issues. Customer service is always quick to answer, polite, and helpful. Easy location and quick drive through at a good location in Marathon.