Laurel Road, Bridgeport, CT

A few weeks ago I was shown very favorable rates for student loan refinance on the Laurel Road website. The best rates I've seen anywhere, so perhaps their algorithm made an error. When I tried to apply I got a message that my account was locked. I called their customer service multiple times and was continually given an unlocking link that never solved the issue. I email back and forth with customer service a few times, also without success. The issue was "escalated" to management and Laurel Road went silent. It seems like a total sham of a company despite all the advertising they do. Steer clear!!!

Instead of offering rates that beat or even come close to their competitors, laurel road chooses to bombard you with spam junk mail after you turn their offer down. Keep your junk mail to yourselves.

I filed an application to open a checking account, and I should have known from the first interaction that this business is not a good one. It took several attempts to apply online as their website is not functioning properly. And when I finally applied, they requested a bunch of documents to verify my identity, I sent the documents they needed (had to do that twice), just to learn they rejected my application. This is my worst experience opening a bank account. I requested the consumer report to see why the rejection happened. I have excellent credit score.

Horrible experience. First I should have checked the reviews but I allowed the $300 direct deposit bonus to entice me so buyer's remorse is on me. However, them choosing to hold my check is on them and their lack of response to several … More

Absolutely awful. Like most I was lured with the signup bonus, and then immediately had my account flagged after trying to deposit a check through the mobile app. Now they're tying up my money and refusing to work with me on the process. … More