Umpqua Bank, Valley Springs, CA

I opened an account with this bank when I was 16 and I am 30 now and still a very happy customer. They're a small town, home town bank, where everyone knows your face and name and greets you with a warm smile, there are always cookies or coffee, and you just feel relaxed when you enter the branch. As I said, they're pretty small town so if you are international or in areas that don't have a branch it might not be the bank for you. I've lived abroad over 5 years with them and in a city that doesn't have a branch so I use their mobile deposit a lot and also have a credit card and Wise account so any features Umpqua doesn't have I can easily get elsewhere. I stick with Umpqua for the free service and because even after living away for so many years it still feels like home when I come in.

If you move to the eastcoast be sure to switch banks immediately, there are no umpqua banks or atms for umpqua. They will not work with you at all but they will be sure to have plenty of fees to give you even if the nearst ATM is over 2k miles away and there is no other option to get your own money.I do not recomend this bank. Unless.... you don't ever plan on moving from a city with a umpqua bank.

lady on the phone was disrespectful and tried to make me feel dumb when she couldn't understand my question. 1 star

Friendly

Our banker, HOLLY was FANTASTIC. She helped our 89 year old mother unravel years of financial troubles. She was knowledgeable, kind, and her customer relations are top notch !!!!! Thank you Holly, you're the BEST.

I opened an account with this bank when I was 16 and I am 30 now and still a very happy customer. They're a small town, home town bank, where everyone knows your face and name and greets you with a warm smile, there are always cookies or coffee, and you just feel relaxed when you enter the branch. As I said, they're pretty small town so if you are international or in areas that don't have a branch it might not be the bank for you. I've lived abroad over 5 years with them and in a city that doesn't have a branch so I use their mobile deposit a lot and also have a credit card and Wise account so any features Umpqua doesn't have I can easily get elsewhere. I stick with Umpqua for the free service and because even after living away for so many years it still feels like home when I come in.

They used to be friendly. Now they are rude, disrespectful, don’t know anything about your account and are not willing or able to help. Important notifications are not mailed to my mailing address.