Travis Credit Union, Vacaville, CA

Quick stop off the freeway to use the a.t.m. There are plenty drive thru machines. In and out no problems.

It’s terrible, they can’t update information about the client, they send letters about strange debts, which causes a credit rating to drop. Never again will I work with them, I do not recommend.

If I could give them 0 stars, I would. Travis Credit Union is going to HELL in a handbag. This last weekend someone used an old debit card that i had believed to be de-activated to wipe out my bank account. Travis Credit Union refuses to release new funds early and is holding hostage almost $500 as if I did something wrong. That's a quarter of my monthly income. Been with Travis off and on for about twenty years. What a tragedy they have become.

I gave a better rating a few months ago, but commented on the wait times. Apparently, nothing has changed. I need to wait 49 minutes for a rep to dispute a transaction. Not a great way to spend my lunch time. The 'have a rep call you back' option doesn't really work, because I also have to work.

I have been a customer since the 1970s when the credit union was only one branch at Travis AFB. Over the years I have noticed the decline in service and their problematic programs and software. I have an account at the Navy federal a very strongly considering leaving Travis Credit Union for good. Competency is questionable.

I am a member of another credit union. Last night I used the middle drive-thru ATM at Travis CU. The ATM wasn’t working properly and took my debit card. I called their customer service number, and the rep told me there was nothing he could do to help me. He didn’t know where I should go to retrieve my card. I had to go to Target and buy something to get cash back. Now I have to take time off work today to drive to Vacaville to try and locate my card. If I could rate zero, for this experience, I would.

I had such a great time presenting a Home Buyer Seminar at the Travis Credit Union. It’s an honor to be asked to do these. Very nice people, a lot of fun and informative! I love helping buyers and sellers!

Quick stop off the freeway to use the a.t.m. There are plenty drive thru machines. In and out no problems.