Community First Credit Union, Ukiah, CA

Rita and Devin did a great job helping me with a vehicle refinance. It was a very smooth process and required 20 minutes of my time and a couple of phone calls. I really like Community First. Everyone, including the amazing manager, always treat me right. Cudos

EDIT ADDED 10/14/2022 (change to 5 star rating) The branch manager was able to correct this issue for us. The bank is not at fault for this error. It was the insurance company who decided to charge us. Thank you for your help. Both my husband and I are local business owners. We have several auto loans as well as multiple personal checking, savings, business accounts, and youth savings accounts for our children that we will be closing tomorrow. Due to a management decision to charge us on our vehicle loans for a 1 minute lapse in insurance coverage. We started our policy on 11/11/2021 at 9:13am and immediately cancelled our other insurance. We'd been told there would be no lapse in coverage by having the old policy end on 11/11/2021 (11:59pm) and the new one beginning at 11/12/2021 at (12:00am). Apparently Community first is penalizing us, the customers, due to a 1 minute lapse that was not our fault. The bank originally charged $308 but then refunded $154 (only half) once they received the new policy info. The bank manager is refusing to refund the rest claiming the 1 minute lapse in coverage is considered a "1 day" lapse and should cost us $154! One day is 24 hours, not 1 minute!! You're losing valued customers that have never missed a single payment on either car loan. I'm beyond disappointed that this is how responsible customers are treated when we clearly did not lapse our insurance. Shame on this bank for their shady and unacceptable treatment to honest business owners!!!

This is the best bank in town! Thanks especially to Rita for helping us refinance and get a second car and all the friendly precise tellers behind the counter! They truly are "Here for Good"

Justin was great to work with. This was by no means an easy transaction and he did his very best to stay positive and communicate with us every step of the way. With all the obstacles that came up that were both a new experience for him and his team he continued to look for solutions and not blame or pass the buck. Those are great qualities to have and customer service with a personal touch is a must! Thank you CFCU and Justin for all the hard work!

Justin Johnston and his team made our first home buying experience easy, stress-free, and as quick as possible. We were a little unsure going into the process for the first time, but Justin immediately stepped in to guide us through every single step of the way. There were some challenges on our side due to some employment changes, and he was extremely proactive in guiding us through what we needed to do to keep things moving along. Whether it’s your first home or not, you are definitely in greats hands with Justin and the folks at Community First Credit Union. I HIGHLY recommend them!

Chuck currently has an auto loan with CFCU. We decided to check out your website to see if you'd be a good fit for us and you are. We like that you give back to the community, especially that you give agricultural loans as well as work with Native American tribes. Your rates and account perks are above what our current bank offers. We also like that you participate in the "Go Local" program. Rita was great! She's pleasant, professional, and answered every question we had. She made the process go smoothly and quickly, without making us feel rushed. She took the time to explain the products we wanted and other products that may be of interest to us. We have a teenage son and she advised us on how we can get an account established for him. She said to let her know when he's ready and she would be more than happy to meet with us. She was wonderful to work with! We are happy to be member's of CFCU and look forward to working together.

I have Used Community First since I was in highschool. I Have Never once had a bad experience. The associates are all knowledgeable, helpful, kind and don't make me feel Dumb for not knowing how to go about My ASKS. During this Loan Process they have helped me Correct my Application (I foolishly submitted for a credit card instead of a loan For my credit cards) and Answered every question through the process. Excellent experience to say the leased! Thank you CFCU!

Rita was very helpful and professional through my whole process of obtaining a personal loan. I have been banking with CFCU for about 10 years and the staff is always fast efficient and friendly.